Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SHIVA KHANBABAEI

North York

Summary

Results-driven healthcare professional with over 13 years of experience in program management, regulatory compliance, patient support services, and stakeholder engagement. Proven expertise in leading cross-functional teams, optimizing healthcare operations, and ensuring compliance with industry regulations. Adept at driving process improvements, training initiatives, and data-driven decision-making to enhance patient outcomes and operational efficiency. Seeking a Program Manager role to apply strategic leadership and program development expertise in the healthcare sector.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Program Manager

Bayshore Health Care
01.2025 - Current
  • Oversee program performance, ensuring efficiency in reimbursement, patient coordination, and medication management.
  • Monitor and optimize KPI performance, recommending improvements to meet targets.
  • Facilitate staff recruitment, onboarding, training, and evaluation to enhance team performance.
  • Conduct quality audits and ensure compliance with pharmacovigilance and reporting requirements.
  • Collaborate with internal teams and pharmaceutical partners to drive program success.
  • Assist with billing, forecasting, and operational process improvements to enhance efficiency.

Scientific Affairs Specialist (QA/DSMI)

Bayshore Specialty Rx
05.2022 - Current
  • Managed quality assurance initiatives, including CAPA implementation, document control, and compliance audits.
  • Conducted pharmacovigilance reporting, ensuring timely and accurate adverse event (AE) and product quality complaint (PQC) submissions.
  • Developed and optimized SOPs and training materials, improving program adherence and operational efficiency.
  • Identified gaps in patient experience, leading targeted solutions that increased program performance by 15%.

Implementation and Training Specialist

Bayshore Specialty Rx
12.2022 - 12.2024
  • Led healthcare program implementation, ensuring 100% compliance with industry regulations and stakeholder requirements.
  • Designed and executed training programs, improving team efficiency and maintaining a 95-100% training compliance rate.
  • Managed cross-functional collaboration between internal teams, stakeholders, and regulatory bodies to optimize patient support services.
  • Spearheaded process improvement initiatives, reducing operational inefficiencies by 20% and enhancing program performance.
  • Developed and maintained standard operating procedures (SOPs) and work instructions (WIs) to ensure adherence to quality and compliance standards.
  • Conducted data analysis and reporting, providing key insights to stakeholders and driving data-informed decisions.

Pharmacy Assistant

Bayshore Specialty Rx Pharmacy
09.2020 - 05.2022
  • Provided direct patient support, assisting with reimbursement services, drug coverage, and medication management.
  • Streamlined case management processes, ensuring timely access to medications and healthcare resources.
  • Liaised with private and public insurers, facilitating Special Authorization (SA) approvals and optimizing drug coverage.

Pharmacy Assistant

Shoppers Drug Mart
03.2020 - 08.2020
  • Assisted with prescription filling, compounding, and inventory management
  • Provided customer service and managed complaints and orders
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Supervisor of QA Department

Iran Hormone Pharmaceutical Co
05.2018 - 07.2019
  • Supervised documentation procedures and implemented ISO guidelines
  • Developed common technical documents and artworks for medicinal products
  • Research and evaluate medical literature to publish product information reference manuals with plain language for patients

Head of QA Department / Formulator

Iran Daru Pharmaceutical Co
09.2016 - 05.2018
  • Established documentation systems and conducted stability studies
  • Developed pharmaceutical formulations and provided training for R&D staff

Education

Bachelor of Science - Applied Chemistry

Yadegar Azad
Tehran

Post-Baccalaureate Diploma - Pharmaceutical Regulatory Affairs & Quality Ops

Seneca College
Toronto, ON

Skills

  • Program management
  • KPI monitoring
  • Quality assurance
  • Data analysis
  • Operational efficiency
  • Patient coordination
  • Cross-functional collaboration
  • Process improvement
  • Stakeholder engagement
  • Stakeholder management
  • Cross-functional team leadership
  • Problem-solving
  • Team leadership and direction

Accomplishments

🏆 Awarded Employee of the Month (Shoppers Drug Mart) for initiating a senior-focused healthcare program during COVID-19.
🏆 Achieved a 95% client satisfaction rate through process improvements in healthcare support programs.
🏆 Successfully developed training programs that led to a 100% compliance rate and improved employee onboarding efficiency.

Certification

  • Good Clinical Practice (CITI)
  • Advanced Knowledge & Skills of Originator and Biosimilar Biologics (University of Toronto/edX)
  • Foundations of Healthcare Management (Alison Educational Team)
  • Business Analysis & Process Development (Coursera)

Timeline

Associate Program Manager

Bayshore Health Care
01.2025 - Current

Implementation and Training Specialist

Bayshore Specialty Rx
12.2022 - 12.2024

Scientific Affairs Specialist (QA/DSMI)

Bayshore Specialty Rx
05.2022 - Current

Pharmacy Assistant

Bayshore Specialty Rx Pharmacy
09.2020 - 05.2022

Pharmacy Assistant

Shoppers Drug Mart
03.2020 - 08.2020

Supervisor of QA Department

Iran Hormone Pharmaceutical Co
05.2018 - 07.2019

Head of QA Department / Formulator

Iran Daru Pharmaceutical Co
09.2016 - 05.2018

Bachelor of Science - Applied Chemistry

Yadegar Azad

Post-Baccalaureate Diploma - Pharmaceutical Regulatory Affairs & Quality Ops

Seneca College

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