SHIVA KHANBABAEI
North York
Summary
Results-driven healthcare professional with over 13 years of experience in program management, regulatory compliance, patient support services, and stakeholder engagement. Proven expertise in leading cross-functional teams, optimizing healthcare operations, and ensuring compliance with industry regulations. Adept at driving process improvements, training initiatives, and data-driven decision-making to enhance patient outcomes and operational efficiency. Seeking a Program Manager role to apply strategic leadership and program development expertise in the healthcare sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Program Manager
Bayshore Health Care
01.2025 - Current
- Oversee program performance, ensuring efficiency in reimbursement, patient coordination, and medication management.
- Monitor and optimize KPI performance, recommending improvements to meet targets.
- Facilitate staff recruitment, onboarding, training, and evaluation to enhance team performance.
- Conduct quality audits and ensure compliance with pharmacovigilance and reporting requirements.
- Collaborate with internal teams and pharmaceutical partners to drive program success.
- Assist with billing, forecasting, and operational process improvements to enhance efficiency.
Scientific Affairs Specialist (QA/DSMI)
Bayshore Specialty Rx
05.2022 - Current
- Managed quality assurance initiatives, including CAPA implementation, document control, and compliance audits.
- Conducted pharmacovigilance reporting, ensuring timely and accurate adverse event (AE) and product quality complaint (PQC) submissions.
- Developed and optimized SOPs and training materials, improving program adherence and operational efficiency.
- Identified gaps in patient experience, leading targeted solutions that increased program performance by 15%.
Implementation and Training Specialist
Bayshore Specialty Rx
12.2022 - 12.2024
- Led healthcare program implementation, ensuring 100% compliance with industry regulations and stakeholder requirements.
- Designed and executed training programs, improving team efficiency and maintaining a 95-100% training compliance rate.
- Managed cross-functional collaboration between internal teams, stakeholders, and regulatory bodies to optimize patient support services.
- Spearheaded process improvement initiatives, reducing operational inefficiencies by 20% and enhancing program performance.
- Developed and maintained standard operating procedures (SOPs) and work instructions (WIs) to ensure adherence to quality and compliance standards.
- Conducted data analysis and reporting, providing key insights to stakeholders and driving data-informed decisions.
Pharmacy Assistant
Bayshore Specialty Rx Pharmacy
09.2020 - 05.2022
- Provided direct patient support, assisting with reimbursement services, drug coverage, and medication management.
- Streamlined case management processes, ensuring timely access to medications and healthcare resources.
- Liaised with private and public insurers, facilitating Special Authorization (SA) approvals and optimizing drug coverage.
Pharmacy Assistant
Shoppers Drug Mart
03.2020 - 08.2020
- Assisted with prescription filling, compounding, and inventory management
- Provided customer service and managed complaints and orders
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Supervisor of QA Department
Iran Hormone Pharmaceutical Co
05.2018 - 07.2019
- Supervised documentation procedures and implemented ISO guidelines
- Developed common technical documents and artworks for medicinal products
- Research and evaluate medical literature to publish product information reference manuals with plain language for patients
Head of QA Department / Formulator
Iran Daru Pharmaceutical Co
09.2016 - 05.2018
- Established documentation systems and conducted stability studies
- Developed pharmaceutical formulations and provided training for R&D staff
Education
Bachelor of Science - Applied Chemistry
Yadegar Azad
TehranPost-Baccalaureate Diploma - Pharmaceutical Regulatory Affairs & Quality Ops
Seneca College
Toronto, ONSkills
- Program management
- KPI monitoring
- Quality assurance
- Data analysis
- Operational efficiency
- Patient coordination
- Cross-functional collaboration
- Process improvement
- Stakeholder engagement
- Stakeholder management
- Cross-functional team leadership
- Problem-solving
- Team leadership and direction
Accomplishments
🏆 Awarded Employee of the Month (Shoppers Drug Mart) for initiating a senior-focused healthcare program during COVID-19.
🏆 Achieved a 95% client satisfaction rate through process improvements in healthcare support programs.
🏆 Successfully developed training programs that led to a 100% compliance rate and improved employee onboarding efficiency.
Certification
- Good Clinical Practice (CITI)
- Advanced Knowledge & Skills of Originator and Biosimilar Biologics (University of Toronto/edX)
- Foundations of Healthcare Management (Alison Educational Team)
- Business Analysis & Process Development (Coursera)
Timeline
Associate Program Manager
Bayshore Health Care
01.2025 - Current
Implementation and Training Specialist
Bayshore Specialty Rx
12.2022 - 12.2024
Scientific Affairs Specialist (QA/DSMI)
Bayshore Specialty Rx
05.2022 - Current
Pharmacy Assistant
Bayshore Specialty Rx Pharmacy
09.2020 - 05.2022
Pharmacy Assistant
Shoppers Drug Mart
03.2020 - 08.2020
Supervisor of QA Department
Iran Hormone Pharmaceutical Co
05.2018 - 07.2019
Head of QA Department / Formulator
Iran Daru Pharmaceutical Co
09.2016 - 05.2018
Bachelor of Science - Applied Chemistry
Yadegar Azad
Post-Baccalaureate Diploma - Pharmaceutical Regulatory Affairs & Quality Ops
Seneca College
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