SHIVA GHAZNI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Business Customer Relation
Rogers Communication
12.2008 - 08.2023
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for increased efficiency in resolving business customer issues.
- Collaborated with team members to develop new strategies for improving the overall customer experience.
- Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
- Provided expert guidance on products and services tailored to meet the unique needs of each business client.
Health Consultant
Herbal One
01.2005 - 01.2008
- Connect and build rapport with a variety of customers by actively listening to our customers, asking the rightquestions and offering solutions (products and services) which cater to customer needs
- Deliver reliable solutions to our customers with a sense of urgency and sound judgment
- Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets Completeaccurate transactions in a timely manner
- Embrace change in a fast-paced, performance driven team environment, To manage all services provided to Herbal One customers
- To sustain relationships and customer service with Herbal One customers
- Effective inventory management
- Perform other duties as required
- Managing daily store operations
- Participate in store administrative activities as required, including opening and closing store
Supervisor
Shoppers Drug Mart
01.2003 - 01.2005
- Effective inventory management through established guidelines
- Achieve all financial objectives
- Manage accounting and administration functions
- Implement and maintain the customer service standards as outlined
- Effectively manage the Sales Consultants provide on-going support
- Adherence to all marketing programs and initiatives, including: Planograms and merchandising techniques
- Maintain image standards as outlined
- Ensure proper levels of skilled staff
- Ensure staff is properly trained in all aspects of their role
- Ensure employees comply with all policies and procedures, including major funding agencies Perform other duties as required.
- To establish a position in a growth oriented company where my strong work ethic is valued and respected with new challenges, where I can learn and contribute new and exciting ideas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Krua Thai Restaurant Inc
01.1999 - 01.2003
- Managing daily store operations of a high volume, fast paced restaurant Supervising the front line team
- Assisted in hiring, recruiting and training new personal
- Delegating daily merchandising, inventory receiving, and operations related responsibilities to the overallrestaurant and team
- Coaching, Mentoring & Developing the Knowledge, Skills & Abilities of overall team
- Superior Customer Service, People Management, Effective Communication & Listening Skills
- Exceptional multi-tasking skills, the ability to adapt to change, handle and diffuse unforeseen situations Supportemployee's performance by setting clear expectations, providing performance feedback, and developing employeecapability
- Participate in store administrative activities as required, including opening and closing restaurant, labourscheduling, budgeting, etc.
Education
High School Diploma -
Carson Graham High School
Vancouver, BC06.1997
Skills
- Excellent Communications, organization and interpersonal capabilities
- Innovative and solves problems effectively in a timely manner
- Supportive team worker, committed and responsible with excellent leadership skills
Timeline
Business Customer Relation
Rogers Communication
12.2008 - 08.2023
Health Consultant
Herbal One
01.2005 - 01.2008
Supervisor
Shoppers Drug Mart
01.2003 - 01.2005
Assistant Manager
Krua Thai Restaurant Inc
01.1999 - 01.2003
High School Diploma -
Carson Graham High School
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