Shiv Raval
Calgary,AB
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Marketing Consultant and Content Creator
WiTech Official Information and Logistics Co.
05.2023 - 08.2023
- Lead marketing advisor and strategist
- Content creation which includes Photo, Video, and Radio advertisements
- Research and Development for brand awareness and growth
- Lead the creation of ad campaigns and supervised marketing strategies
- Connected consumers to mechanical experts for car repairs and quotes.
Manager on Duty and Retail Sales Associate
Canadian Tire Corporation Limited | Mark's Work Wearhouse
08.2021 - 02.2023
- Led and motivated team, managed Key Performance Indicators, and elevated sales performance
- Proficiently handled cash and end-of-day branch transaction reports
- Enhancing the consumer experience and resolving customer complaints
- Restocking store inventory and revising inventory levels based on consumer preferences
- Exercised cleanliness and maintained the Branch's overall presentability.
Concession and Food Sales Associate
CinCity Concessions Limited
01.2022 - 08.2022
- Line cook and baking specialist for over 5000 buyers
- Clerk and money handling for events such as Comicon and Stampede
- Exercising Government of Alberta Food and Health Safety requirements
- Expertly followed procedures for safe food preparation, assembly, and presentation
- Managed and restocked food inventory and assembly materials for contract events.
Personal Shopper and Customer Service Representative
Loblaws Companies Limited
04.2020 - 08.2021
- Efficiently curated and delivered online grocery shopping orders
- Ensured timely order completion and provided exceptional customer support
- Ensured customer satisfaction and loyalty by developing and maintaining strong relationships with customers
- Training new employees to ensure uniformity and service quality
- Exceeding KPI goals to achieve target expectations.
Course Instructor
UCMAS Mental Maths School, Westbrook Location
03.2018 - 09.2019
- Nurtured students' learning through tailored exercises and lesson plans
- Ensured a safe and engaging learning environment
- Helped students learn and improve on new mental math skills
- Encouraged academic excellence, critical thinking, communication and writing
- Developed semester-long curriculums, prepared teaching materials and created course outlines to guide student success.
Education
BBA - Marketing And Economics
Mount Royal University
Calgary, AB12-2024
Skills
- Retail and Customer Service Expertise
- Detail-oriented, Disciplined, and Punctual
- Arithmetic Math
- Cash Handling
- Social Media Promotion
- Problem-Solving Abilities
- Multitasking
- Efficient Time Management
- Collaborative Teamwork
- Conflict Resolution
Volunteer Experience
- Gujarati Mandal of Calgary, Youth Event Coordinator, 2023
- Gujarati Cultural Festival 2023, Team Lead and Choreographer, 2023
- YMCA - South Health Campus, Volunteer, Ages 5-12
- Gujarati Mandal of Calgary, Volunteer, Social and religious events
- Hindu Society of Calgary, Volunteer, Manual work and event support
Affiliations
Madhuban Performing Arts Calgary
Professional Entertainer and Dance Choreographer (October 2023 - Current)
- Performing Bollywood dance numbers at various venues across Calgary
- Teaching a variety of age groups and individuals original dance choreography (Age Range: 5 years- 60 years)
- Half-time Act for Calgary Surge Basketball Team (July 22, 2023)
- Chinook Blast, Stephen Avenue event street performer (February 2023)
- Helped host 2 theatre performances at The Grand YYC, Shows: JEEVAN (2023) | KATHA (2024)
Royal Caribbean Group | Exotik Excursions
Contract Cruiseline Entertainer (May 2024)
- Events Manager and Coordinating Assistant
- Performing Bollywood dance items across Alaska, USA.
- Teaching Adult Bollywood and West Indian Folk dance classes (Ages 18+)
- Teaching and presenting Bollywood dance choreography to children (Ages 5-17)
Calgary Downtown Association | Platform Calgary | AccelerateU
Marketing Associate (May 2023)
- Created a winning proposal for the gamification of the Calgary Transit System
- Worked with a team of Marketing Associates to research and develop effective marketing strategies for CDA
- Created a proposal to increase foot traffic to the Calgary Downtown Area by 20%
- Created Marketing plans for Mount Royal University, Platform Calgary, Calgary Downtown Association, and Suncor Energy
- Developed a marketing proposal for Suncor Energy’s remote project gas supply strategies
Accomplishments
- Hootsuite Social Marketing Certification (March 2022)
- Hootsuite Platform Certification (Feb. 2022)
- HubSpot Agency Partner Certification (Jan. 2019 - Feb. 2024)
- Advanced Google Analytics (Feb. 2022 - Jan. 2024)
- Google Analytics for Beginners (Feb. 2021 - Jan. 2024)
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Marketing Consultant and Content Creator
WiTech Official Information and Logistics Co.
05.2023 - 08.2023
Concession and Food Sales Associate
CinCity Concessions Limited
01.2022 - 08.2022
Manager on Duty and Retail Sales Associate
Canadian Tire Corporation Limited | Mark's Work Wearhouse
08.2021 - 02.2023
Personal Shopper and Customer Service Representative
Loblaws Companies Limited
04.2020 - 08.2021
Course Instructor
UCMAS Mental Maths School, Westbrook Location
03.2018 - 09.2019
BBA - Marketing And Economics
Mount Royal University
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