Summary
Overview
Work History
Education
Skills
Timeline
Projects
Generic

Shiv Patel

Thunder Bay,ON

Summary

Recent graduate eager to contribute to personal and professional growth within an organization. Passionate about elevating company performance and introducing efficient work procedures. Committed to continuous learning and adapting to new challenges.

Overview

4
4
years of professional experience

Work History

Security Officer

Gateway Casino
06.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Customer Service Representative

Mobil Gas Station
03.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Family Business

Hami Cartings & Earth Moovers
01.2021 - 12.2022
  • Family Transportation Business Experience
    Gained practical knowledge in the transportation industry by working in a family-owned business, where I was responsible for a variety of tasks that honed my mechanical and operational skills
  • Vehicle Maintenance: Conducted routine oil changes, tire rotations, and brake servicing, ensuring the fleet operated efficiently and safely. Developed a keen eye for mechanical issues and the importance of preventive maintenance.
  • Logistics Coordination: Managed orders and scheduling to ensure timely deliveries, enhancing my organizational and multitasking abilities. This role required effective communication with clients and team members to coordinate transportation needs.
  • Driving and Safety Compliance: Safely operated trucks under various conditions, adhering to all safety regulations and best practices. This experience reinforced my commitment to safety and attention to detail in all operational aspects.

Education

Post Graduate Diploma - Industrial Manufacturing Process

Confederation College of Applied Arts And Technology
Thunder Bay, ON
08.2024

Bachelor in Engineering - Aeronautical Engineering

Sardar Vallabhbhai Patel Institute Of Technology
Vasad, India
06.2022

Skills

  • CATIA V5
  • SOLIDWORKS
  • FUSION 360
  • CNC MACHINING
  • Mechanical Knowledge
  • Deadline Management
  • Excellent communication and teamwork abilities
  • Adaptable and quick learner

Timeline

Security Officer

Gateway Casino
06.2024 - Current

Customer Service Representative

Mobil Gas Station
03.2023 - 08.2024

Family Business

Hami Cartings & Earth Moovers
01.2021 - 12.2022

Post Graduate Diploma - Industrial Manufacturing Process

Confederation College of Applied Arts And Technology

Bachelor in Engineering - Aeronautical Engineering

Sardar Vallabhbhai Patel Institute Of Technology

Projects

  • Octacopter Design (Jan 2022 - June 2022)
    Led a team project to design and build an octacopter as part of the final year engineering curriculum. This involved extensive research on aerodynamics, stability, and flight control systems. Successfully integrated electronic components and programming for autonomous flight capabilities, resulting in a fully functional prototype. This project honed my skills in project management, teamwork, and technical problem-solving, while deepening my understanding of unmanned aerial vehicles.
  • Chip Removal Fan for CNC Machine (May 2024 - August 2024)
    Designed and constructed an innovative chip removal fan aimed at enhancing the efficiency of CNC machining processes. The project required conducting a thorough analysis of chip removal techniques and collaborating with peers to brainstorm and prototype multiple designs. Ultimately, the fan improved the workflow by ensuring a cleaner machining environment, which led to reduced downtime and increased precision. This experience strengthened my abilities in design engineering, prototyping, and hands-on fabrication.
Shiv Patel