Hi, I’m
Shitu Daniel Costa
Charlottetown,PE
Summary
Highly skilled and experienced professional with a proven track record in both restaurant operations and warehouse management. With a diverse background encompassing these two industries, I bring a unique blend of skills and expertise that can add significant value to any organization.
In the realm of restaurant operations, I have excelled in various roles, demonstrating a strong understanding of front-of-house and back-of-house operations. I have honed my abilities in managing staff, optimizing workflow, and ensuring exceptional customer service. My experience ranges from supervising shifts, coordinating inventory, and maintaining quality control to implementing efficient processes that enhance productivity and profitability.
Simultaneously, I have developed a comprehensive understanding of warehouse operations, including inventory management, logistics coordination, and supply chain optimization. Through my meticulous attention to detail and strong analytical skills, I have successfully streamlined warehouse operations, reducing costs and improving overall efficiency. My ability to lead cross-functional teams, implement robust inventory control systems, and ensure compliance with safety regulations has been integral to my success in this field.
By combining my restaurant and warehouse expertise, I possess a unique perspective on operational management. I excel in driving results, implementing best practices, and fostering a collaborative work environment. I thrive in fast-paced, dynamic settings, adapting quickly to evolving business needs while maintaining a keen focus on operational excellence.
With a passion for delivering exceptional customer experiences, a strong work ethic, and a drive for continuous improvement, I am eager to contribute my versatile skill set to a company seeking a highly motivated professional. If you are looking for a committed individual with a proven ability to excel in both restaurant and operational roles, I am confident that I can make a significant impact on your organization's success.
Overview
5
years of professional experience
1
Certification
Work History
KFC
Restaurant General Manager
09.2023 - Current
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Lonsdale Event Rentals
Warehouse Supervisor
07.2021 - 08.2023
Job overview
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Monitored production levels and implemented measures to increase output.
- Monitored progress of tasks to provide feedback for improvement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Assigned tasks to team members to complete within designated time frames.
Malone's Social Lounge & Taphouse
Line Cook
08.2020 - 05.2021
Job overview
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Grilled meats and seafood to customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Colony Bar Kit
Line Cook
05.2019 - 06.2020
Job overview
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
Capilano UniversityNorth Vancouver, BC
Business Diploma from Business Administration
06.2022
Skills
- Staff Managements
- Shipping and Receiving
- Order Picking and Processing
- Loading and Unloading
- Inventory Replenishment
- Quality Controls
- Microsoft Access
- Team Meetings
- Order Picking Supervision
- Food safety and sanitation
- Employee Scheduling
- Sales Techniques
- Sales Forecasting
- Staff Training
- Job Assignments
- Customer Care
Languages
English
Full Professional
Certification
1. Advanced Food Safety Certification
2. Certified in Emergency First Aid & CPR/AED (level C)
Timeline
Restaurant General Manager
KFC
09.2023 - Current
Warehouse Supervisor
Lonsdale Event Rentals
07.2021 - 08.2023
Line Cook
Malone's Social Lounge & Taphouse
08.2020 - 05.2021
Line Cook
Colony Bar Kit
05.2019 - 06.2020
Capilano University
Business Diploma from Business Administration
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