Shittanshu Singhi
Vancouver
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursues opportunities to learn new skills and offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Chairside Assistant
Dental Clinic
07.2020 - Current
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials
- Assist Dentist with dental procedures and providing great patient care
- Recording treatment information in patient records
- Collecting and recording medical and dental histories
- Providing postoperative instructions as directed by the dentist
- Developing dental radiographs (x-rays)
- Ordering dental supplies and maintaining dental equipment and inventory.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Guest Services Representative
Best Western
12.2021 - 03.2022
- Created welcoming and comfortable environment for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Facilitated and coordinated transportation services for guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Sales Co-ordinator and office administrator
Coast Vancouver Airport Hotel
10.2019 - 12.2021
- Making group reservations, extended stay and help reservations for international clients
- Answer telephone and respond to caller about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc )
- Managing cruise ships reservations, emails and accounting
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
- Responsible for coordinating internally with the sales & marketing team, front desk, housekeeping, restaurant and management.
- Assist sales manager by managing schedules, filing important documents and communicating relevant information
- Arrange and co-ordinate meetings, events and any appointments
- Manage data record.
- Load and Manage Rate Codes to the Hotel Software
- Print Sales reports, full stats, future availability, revenue and submit to Director of Sales
- Ensures all documents produced by the Sales Department (i.e BEO's, contracts, rooming lists, proposals) are completed accurately and on time
- Improved productivity by increasing customer communication and responding to feedback.
- Respond to complaints from customers and give after-sales support when requested. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained and mentored new sales representatives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
Front Desk Ambassador
Coast Hotels
09.2018 - 09.2019
- Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and departures of groups and tours, luggage storage and assist with reservations
- Acts as an ambassador for Coast, including greeting guests and handling basic inquiries
- Handles cash, credit and debit card transactions in accordance with Hotel Policies
- Inputs data accurately into the appropriate database
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies accuracy of daily inputs, including payment transactions, and submits daily shift audit for review by the night audit
- Liaise with all departments on a regular basis to ensure efficient and smooth services are provided
- Advanced communication (oral and written), interpersonal, and customer service skills.
- Coordinated with vendors for repair and maintenance of hotel.
- Reduced wait times by utilizing effective multitasking skills during peak hours at the front desk.
- Trained new staff members in customer service techniques and hotel operations.
- Stored guest valuables in safe and individual boxes for security.
- Maintained clean and organized front desk areas to uphold polished company image.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Dentist
Gnddc
07.2015 - 08.2016
- CLINICAL TRAINING/ HANDS ON EXPERIENCE
- Familiar with Medical Terminology.
- Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Reviewed patient health history and performed checkups to assess current issues.
- Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
- Filled cavities using composite and amalgam materials.
- Performed complex dental procedures such as root canals, extractions, and denture placements to restore patients'' smiles.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
- Took impressions for retainers and appliances.
- Assisted Dental surgeons for complex cases such as fractures, genioplasty surgeries , mandibular osteomyelitis etc.
- Build strong ethics and confidentiality with patients and personal report.
Education
Masters in Administrative Science - Human Resource Management
Fairleigh Dickinson University
Vancouver, BC07.2018
Bachelor in Dental Surgery in Dental Science -
GNDDC in India
05.2015
Skills
- Customer Service
- Computer Software- Hotel Concept, Opera and Delphi)
- Cash Handling and Reconciliation
- Calendar and Scheduling Software
- Hospitality industry knowledge
- Issue Resolution and Decision-Making
- Financial Recordkeeping
Certification
- Registered dentist in PUNJAB DENTAL COUNCIL
- BST First Aid
- Art of makeup
- Drivers License (Class 5)
- Infection Prevention and Control.
- Nail technician, Present
- Eyelash Technician, Present
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Additional Information
Familiar With Medical Terminology, Can Work Under Stress Conditions, Passion To Learn New Things, Positive Approach.
Timeline
Guest Services Representative
Best Western
12.2021 - 03.2022
Dental Chairside Assistant
Dental Clinic
07.2020 - Current
Sales Co-ordinator and office administrator
Coast Vancouver Airport Hotel
10.2019 - 12.2021
Front Desk Ambassador
Coast Hotels
09.2018 - 09.2019
Dentist
Gnddc
07.2015 - 08.2016
Masters in Administrative Science - Human Resource Management
Fairleigh Dickinson University
Bachelor in Dental Surgery in Dental Science -
GNDDC in India
- Registered dentist in PUNJAB DENTAL COUNCIL
- BST First Aid
- Art of makeup
- Drivers License (Class 5)
- Infection Prevention and Control.
- Nail technician, Present
- Eyelash Technician, Present
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