Shithy Mustafa
London,ON
Summary
Dynamic and results-oriented professional with extensive experience at Bata, excelling in customer service and support. Demonstrated ability to enhance customer satisfaction through empathetic problem resolution and effective team collaboration. Skilled in maintaining high productivity levels and fostering strong client relationships, contributing to consistently positive feedback and efficient operations.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Bata
02.2022 - 08.2024
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Retail Cashier
Bata
02.2020 - 01.2022
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
Education
MBA - Management
University of Dhaka
Dhaka03-2017
BBA - Management
University of Dhaka
Dhaka12-2015
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Languages
English
Full Professional
Timeline
Customer Service Associate
Bata
02.2022 - 08.2024
Retail Cashier
Bata
02.2020 - 01.2022
MBA - Management
University of Dhaka
BBA - Management
University of Dhaka
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