Shirniece Beeks
Sun City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Benson House Inc.
Hemet
08.2021 - 12.2025
- Assisted customers remotely through phone, email, and live chat
- Resolved billing, account, and product issues efficiently
- Documented customer interactions accurately in company systems
- Maintained high customer satisfaction ratings
- Followed company policies while working independently from home
- Met productivity, quality, and attendance goals
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service delivery processes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Advocate
CPES California
Moreno Valley
03.2020 - 07.2021
- Managed customer inquiries through phone, email, and chat channels effectively.
- Resolved issues by coordinating with internal departments and providing timely solutions.
- Assisted in training new team members on customer service protocols and tools.
- Collaborated with team members to improve service delivery and response times.
- Maintained a positive demeanor while handling challenging customer situations professionally.
- Worked closely with other departments to ensure quality customer service delivery.
- Upheld privacy and security requirements for customer information.
Direct Care Staff
DCCI
Moreno Valley
09.2019 - 02.2020
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Worked to improve patient outlook and daily living through compassionate care
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Monitored vital signs and medication use, documenting variances and concerning responses
Direct Training Staff
Corona
03.2018 - 07.2019
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Worked to improve patient outlook and daily living through compassionate care
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Monitored vital signs and medication use, documenting variances and concerning responses
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Engaged client in physical and mental activities to sustain quality of life
- Cultivated amiable relationships with over [12] residents, resulting in strong overall patient happiness and emotional well-being
- Maintained strong knowledge of medications and medical terminology through continued education and seminars
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
- Administered all necessary medications as directed by care plan
- Monitored clients' progress to report necessary changes
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Provided mental and emotional support to keep clients happy and healthy
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
Caregiver
IHSS
Carson
01.2013 - 03.2018
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Administered all necessary medications as directed by care plan.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Education
High School Diploma -
Carson High School
Carson, CASkills
- Medical terminology
- Excellent communication skills
- Team player
- Satisfaction
- Quality program
- Direct Care
- Direct Support
- Disability
- Medication Administration
- Caregiving
- Laundry
- Nursing
- Vital Signs
- Patient Care
- Developmental Disabilities Experience
- Communication skills
- Customer relationship management
Certification
- CPI
- CPR/First Aid
- Med Tech
Timeline
Customer Service Representative
Benson House Inc.
08.2021 - 12.2025
Customer Service Advocate
CPES California
03.2020 - 07.2021
Direct Care Staff
DCCI
09.2019 - 02.2020
Direct Training Staff
03.2018 - 07.2019
Caregiver
IHSS
01.2013 - 03.2018
High School Diploma -
Carson High School