Summary
Overview
Work History
Education
Skills
Timeline
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SHIRLYN F. REYES

St Regina

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

FRONT DESK RECEPTIONIST

Emmanuel Villa Personal Care Home
Emerald Park
09.2023 - 10.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

PROCESS EXECUTIVE- FINANCIAL ACCOUNT

Cognizant Technologies Solutions
Quezon City, Philippines
12.2020 - 06.2023
  • Investigated basic issues and escalated more complicated concerns.
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

EMAIL/CHAT SUPPORT REPRESENTATIVE

One Contact Center
Pasig City, Philippines
11.2016 - 11.2017
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Handled inbound customer chat conversations.
  • Assisted customers with order placement, product returns and order tracking.

CUSTOMER SERVICE REPRESENTATIVE

Mirof Resources Inc
Makati City, Philippines
06.2012 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Input customers phone orders

Education

Bachelor of Science - Accounting Technology

Rizal Technological University
2020

Bachelor of Science - Business Accountancy

Pamantasan Ng Lungsod Ng Pasig
Pasig City, Philippines
2012

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PasigCity Science High School
2009

Skills

  • Data Entry
  • Dependable and Responsible
  • Customer Relations
  • Good Telephone Etiquette
  • Critical Thinking
  • Clerical Support
  • Computer Skills
  • Data Management
  • Remote Office Availability
  • Microsoft Office

Timeline

FRONT DESK RECEPTIONIST

Emmanuel Villa Personal Care Home
09.2023 - 10.2023

PROCESS EXECUTIVE- FINANCIAL ACCOUNT

Cognizant Technologies Solutions
12.2020 - 06.2023

EMAIL/CHAT SUPPORT REPRESENTATIVE

One Contact Center
11.2016 - 11.2017

CUSTOMER SERVICE REPRESENTATIVE

Mirof Resources Inc
06.2012 - 05.2014

Bachelor of Science - Accounting Technology

Rizal Technological University

Bachelor of Science - Business Accountancy

Pamantasan Ng Lungsod Ng Pasig

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PasigCity Science High School
SHIRLYN F. REYES