Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Emmanuel Villa Personal Care Home
Emerald Park
09.2023 - 10.2023
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
PROCESS EXECUTIVE- FINANCIAL ACCOUNT
Cognizant Technologies Solutions
Quezon City, Philippines
12.2020 - 06.2023
Investigated basic issues and escalated more complicated concerns.
Answered telephone or online requests and completed interactions quickly to meet productivity goals.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
EMAIL/CHAT SUPPORT REPRESENTATIVE
One Contact Center
Pasig City, Philippines
11.2016 - 11.2017
Responded to customer inquiries and provided accurate information about products and services via live chat.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Monitored customer conversations and provided timely, knowledgeable assistance.
Handled inbound customer chat conversations.
Assisted customers with order placement, product returns and order tracking.
CUSTOMER SERVICE REPRESENTATIVE
Mirof Resources Inc
Makati City, Philippines
06.2012 - 05.2014
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.