Shirley (Thu-ha) Carew
Ottawa
Summary
Knowledgeable Senior Manager with background in leading dynamic teams and enhancing operational efficiency. Proven ability to drive project success and implement strategic initiatives. Demonstrated leadership in fostering team collaboration and improving service quality.
Overview
29
29
years of professional experience
Work History
Unit Director of Special project
Gate Gourmet Canada
02.2024 - Current
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Promoted a culture of safety within the unit by enforcing strict adherence to company and customer SOP, and guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Transportation Manager of Operation
Gate Gourmet Canada
01.2022 - 02.2024
- Conduct Driver Evaluations
- Enforce, perform, assist in and coordinate Safety Training, relating to driver and compliance training such as Aircraft catering, Trip Inspections, Log- Books
- Ensure new hires are properly trained in their daily duties to include all required paperwork related to transportation
- Ensure compliance with all regulations and record keeping concerning all transportation matters
- Enforce policies and standards and ensure compliance with transport regulations
- Monitor, Counsel, and Document driver violations of any or company policies or regulations
- Conduct investigations to determine causes of transportation accidents
- Direct investigations to verify and resolve customer complaints
- Ensure Driver/Vehicle files are up-to date and properly maintained
Production Manager
Gate Gourmet Canada
01.2016 - 01.2022
- Manage over 30+ employees under 3 departments under unionized environment
- Manage daily manpower including assignment of responsibilities and work areas
- Manage work- flow and balancing to ensure division of task within each area of Production
- Ensure labour control to meet financial budget of each departments
- Train and monitors employees on proper work procedures
- Ensure quality production standards are maintained for all customers
- Ensure specifications, airline diagrams and other standards are accurate
- Maintain company policies and procedures
- Control food costs and other controllable costs
- Work with management team to improve performance of unit
- Ensure Food Production adhere to HACCP
Quality Assurance Manager
Gate Gourmet Canada
01.2012 - 01.2022
- Support continuous improvement initiatives to drive operational efficiency while maintaining quality and food safety compliance
- Introduce new HACCP and Quality procedures at unit level and ensure compliance
- Act as unit's champion on Quality and Food Safety awareness initiatives
- Support the developmental of center specific Standard Operating Procedures
- Conduct Food Safety Training at unit level to ensure compliance
- Perform audits works and files to ensure unit meets all external customers, Corporate and Health Canada standards and guidelines
- Debrief Management team of audit results
- Track all audit non- compliances through internal system and develop recommendations to ensure issues are resolved and follow up in a timely manner
- Track and trend Food Safety performances through KPI and establishes improvement plans
- Establishes and maintains effective relationship with auditees and communicates audit results with a focus on adding values to the business
- Assist and support unit in sustaining and achieving GateOpex Level 1 certification of LEAN practices
Web Developer
Leverus Inc
01.2002 - 01.2003
- Project lead in restructuring and developing of company's new website
- Maintaining client's website
- Project lead in products and services development
- Support in marketing strategic planning
Production Planner
Cara Operations Limited
01.1996 - 01.2000
- Ensure all customers' specifications and standards are being followed
- Daily audits to ensure accurate billings
- Maintaining customer database
- Liaison with production with daily forecast
- Assist in account payables
- Provide training support to load control
Education
Master Planning -
Six Sigma Green Belt Certificate Program -
Villanova University
01.2015
E-business Web developer Certificate Program with Honours -
Algonquin College-ATI (Algonquin Technology Institute)
01.2002
Basic of Supply Chain Management -
Algonquin College
01.2000
Graduation Diploma -
Ridgemont High School
01.1994
Skills
- Resource Management
- New Process Development
- Staff development
- Operations management
- Experience in Microsoft Office Suite
Languages
English
Full Professional
Chinese (Cantonese)
Full Professional
Vietnamese
Full Professional
Timeline
Unit Director of Special project
Gate Gourmet Canada
02.2024 - Current
Transportation Manager of Operation
Gate Gourmet Canada
01.2022 - 02.2024
Production Manager
Gate Gourmet Canada
01.2016 - 01.2022
Quality Assurance Manager
Gate Gourmet Canada
01.2012 - 01.2022
Web Developer
Leverus Inc
01.2002 - 01.2003
Production Planner
Cara Operations Limited
01.1996 - 01.2000
Six Sigma Green Belt Certificate Program -
Villanova University
E-business Web developer Certificate Program with Honours -
Algonquin College-ATI (Algonquin Technology Institute)
Basic of Supply Chain Management -
Algonquin College
Graduation Diploma -
Ridgemont High School
Master Planning -
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