Shirley Swaroopa Vasukula
Toronto,ON
Summary
Motivated individual with experience in customer service and financial advising . Skilled in building customer relationships and understanding customer needs. A passionate Financial Advisor with previous experience in the Collections field, possessing outstanding client service abilities, is interested in applying for a fitting role within your organization. I aim to utilize my extensive background in debt collection, customer service, and counseling
Overview
4
4
years of professional experience
Work History
Account Specialist
BMO Bank Of Montreal
10.2022 - Current
- Reconciled customer accounts and identified discrepancies for further investigation.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Quantified debtor balances to avoid late payments and bad credit.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Adhered to standards of quality and service as well as all compliance requirements.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Financial Client Service Representative
CIBC Bank
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for providing re-financing debt and credit options for existing clients of CIBC
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
Financial Client Service Representative
Gatestone & Co
02.2021 - 05.2021
- In charge of offering refinancing choices for current CIBC clients, encompassing debt and credit alternatives.
- Demonstrating proper phone etiquette during conversations.
- Addressing client inquiries and furnishing customized resolutions .
Debt Counsellor
Total Credit Recovery
08.2019 - 01.2021
- Tasked with retrieving customer debts on behalf of clients through both incoming and outgoing calls.
- Proficient in employing tracing techniques, including advanced tools like Canada Post and Canada411
- Proposed and provided recommendations for debt management strategies, aiding customers in their account payments.
- Meticulously recorded alterations to customer accounts to ensure accurate information upkeep.
- Elevated to the position of senior debt collection agent in under a year.
- Recognized for consistently displaying strong work ethics and surpassing performance goals on multiple instances.
Education
Post Graduate Diploma - Business Administration
York University
Toronto, ON04.2019
Bachelor of Technology - Electronics And Communications Engineering
Jawahar Lal Nehru University of Technology
Hyderabad, India04.2016
Skills
- Account Investigations
- As an adept Financial advisor, I assessed customer appeals for service charge reimbursements and carried out the necessary documentation processes to facilitate refunds for service charges as required
- Previous role as a Financial Service Representative at Gate stone & Co Inc entailed managing debt restructuring for existing CIBC clientele
- At Total Credit Recovery, I gained experience as a knowledgeable debt counselor, reaching out to customers, and utilizing tracing methods to recover outstanding amounts on past-due accounts
- Nurtured client relationships, coordinated data, and addressed client inquiries and needs
- Skilled in utilizing Microsoft tools including Excel, PowerPoint, Word, and Outlook
- Proficient in software applications such as IRIS and Columbia Ultimate Debt Collection System (CUBS), Angular, Optimizer, Dos Host systems
- Showcased effective and precise outcomes while upholding confidentiality within tight, time-sensitive deadlines
- A rapid learner exhibiting leadership qualities, adaptability, and a strong desire for continuous learning
Timeline
Account Specialist
BMO Bank Of Montreal
10.2022 - Current
Financial Client Service Representative
CIBC Bank
06.2021 - 10.2021
Financial Client Service Representative
Gatestone & Co
02.2021 - 05.2021
Debt Counsellor
Total Credit Recovery
08.2019 - 01.2021
Post Graduate Diploma - Business Administration
York University
Bachelor of Technology - Electronics And Communications Engineering
Jawahar Lal Nehru University of Technology
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