Shirley Tang
Toronto
Summary
Hardworking and dedicated individual looking to obtain a Client Advisor position. Through combining my past sales experience with my strong interpersonal skills, I will uphold the brand's reputation while also boosting company revenue.
Overview
4
4
years of professional experience
Work History
Bottle Service
44 Toronto
10.2021 - Current
- Processed orders and facilitated payments using POS system.
- Maintained thorough knowledge of menu products, ongoing promotions, and featured liquor brands
- Presented menus to patrons, answered questions about menu items and made recommendations based on clients' preferences.
- Increased sales significantly by upselling higher-end products to client.
- Greeted each client warmly and prioritized guest experience, thereby increasing client referrals and walk-ins.
- Preserved table appearance by frequently cleaning and replenishing ice, mixers, napkins, straws, and garnishes
- Carried out various opening/closing duties to ensure team is prepared to meet customers' needs for the night ahead.
- Trained new hires on company values, steps of service, customer care, and upselling strategies.
Junior Assistant
VARENNE
02.2020 - 10.2021
- Prepared orders with materials pulled from warehouse, packed boxes, and got them ready for shipments.
- Assisted customers with order placement, product returns and order tracking.
- Handled inbound customer chat conversations from various websites.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Perform routine quality control checks on merchandise to ensure compliance with standards.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
Honours Bachelor of Arts - Criminology
University of Toronto
Toronto, ON06.2020
Honours Bachelor of Arts - Health Studies
University of Toronto
Toronto, ON06.2020
Skills
- Team player
- Excellent interpersonal skills
- Problem-solving and conflict resolution skills
- Organized with keen attention to detail
- Hardworking and dedicated
- High client retention
- Able to work well under pressure
- Able to work in a fast-paced environment
- Payment handling accuracy
- Product knowledge and informed on current trends
- Effective upselling techniques
- Consistently rank as a top performer in terms of monthly sales & bookings
Timeline
Bottle Service
44 Toronto
10.2021 - Current
Junior Assistant
VARENNE
02.2020 - 10.2021
Honours Bachelor of Arts - Criminology
University of Toronto
Honours Bachelor of Arts - Health Studies
University of Toronto
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