Shirley Shaw
Summary
Customer Service focused individual skilled in creating a positive customer experience. Comfortable working as an individual, but also flourish in a team environment. Excellent communication skills and enjoy working in an environment where I can interact with customers. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
47
47
years of professional experience
Work History
Front Desk Receptionist
The Millionaires Daughter
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints.
Customer Service Agent
Elections Canada
08.2021 - 10.2021
- Assist and advise Electors before and after the election.
Various Customer Service Positions
Air Canada
04.1980 - 11.2018
- Including Customer Service Agent at check-in and gate areas
- Concierge Department assisting Top Tier and Executive customers
- Premium Agent welcoming customers in all terminal lounges and assist with post security concerns.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
Sales Associate
Hudsons Bay Company
03.1978 - 04.1979
- Assist and advise customers with purchases in various departments.
Sales Associate
Woodward's Department Store
01.1977 - 03.1978
- Performed various sales activities within the retail sales environment.
Education
Bachelor of Arts-English -
University of British Columbia
Skills
- Departmental Support
- Front Office Management
- Administrative Support
- Guest Relations
- Customer Service
- Clerical Support
- Spreadsheet Tracking
- Cash Handling
- Scheduling Appointments
- Meeting Scheduling
- Telephone Etiquette
- Hospitality Best Practices
Languages
English
Native or Bilingual
Volunteer
Niagara Dog Rescue
- Assist with the placement of pets in Foster or Adoptive Homes
Hobbies
Terra |Greenhouses, Burlington
- Seasonal help
- Hired to work with their Greens Production over the Xmas period.
Timeline
Front Desk Receptionist
The Millionaires Daughter
04.2023 - Current
Customer Service Agent
Elections Canada
08.2021 - 10.2021
Various Customer Service Positions
Air Canada
04.1980 - 11.2018
Sales Associate
Hudsons Bay Company
03.1978 - 04.1979
Sales Associate
Woodward's Department Store
01.1977 - 03.1978
Bachelor of Arts-English -
University of British Columbia
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