SHIRLEY MUKAMA
Winnipeg,Manitoba
Summary
Adaptable and responsible professional, four years of experience as Client Representative, proven ability to maintain and building successful long-term relations, manage inventory, process orders, and troubleshoot computer errors. Delightful and friendly when interacting with clients, demonstrated ability to respond to customer concerns promptly and efficiently utilizing effective communication skills. Accurate and precise worker, showcased when performing data entry tasks and developing reports, complemented by keyboarding speed of approximately 40 wpm. Technically inclined, familiar with Microsoft Office applications including Word, Excel and PowerPoint, possessing Bachelor of Business Computing Degree.
Overview
19
19
years of professional experience
Work History
Child and Youth Worker
Winnipeg Child and Family Services
05.2014 - Current
- Provided key emotional support to special needs youth.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Advocated for client needs within various systems, such as schools, and social service agencies.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
Assistant Warehouse Manager
SDV Transami
03.2010 - 10.2011
- Dealt with numerous companies handling any product or shipping requests and providing guidance on clearing processes, within a large warehouse effectively
- Communicated with clients and suppliers to confirm shipment details, picked up items from airport and ensured all goods were present and in good condition before sending to final destination
- Contacted suppliers informing them of damaged goods needing replacement, followed up on delayed shipments and updated management and client on progress
- Received requisition forms from clients requesting goods stored at warehouse, corresponded with co-workers to arrange for delivery of goods within requested timeframe
- Developed monthly report for 15 company warehouses outlining achievements and challenges faced, submitted to management and clients for review.
Administrative Assistant (Part Time)
Zaam Clinic
02.2007 - 04.2010
- Greeted visitors and directed them to waiting area or appropriate healthcare professional, answered phone calls and responded to patients concerns promptly
- Scheduled medical appointments and conduct follow-up calls to confirm timings and eliminate no shows, received and communicated messages for medical staff and patients
- Observed location within clinic needing attention and assigned duties to cleaning staff, meeting cleanliness and safety standards.
Computer Support / Administrative Assistant
National Social Security Fund
01.2008 - 05.2008
- Gathered personal information from clients and inputted data into computer program resulting in deducting money from their wages for unemployment insurance
- Received calls from co-workers facing computer errors, identified solutions and offered advice on proper usage, connected scanners and printers, ran anti-virus scans and guaranteed systems were operating optimally.
Research Assistant
African Medical & Research Foundation
12.2005 - 10.2006
- Interviewed clients within rural areas and conducted surveys identifying if people were aware of danger of HIV, offered interviewees to attend relevant information sessions
- Conducted group sessions with 15 people at a time, invited audience to share their knowledge, recorded answers, typed and complied findings into report.
Education
Bachelor of Business Computing -
Uganda Christian University
Kampala, Uganda01.2010
Skills
- Time Management
- Problem Solving
- Recreational Activities
- Career guidance
- Self-care strategies
- Customer Care
- Mental Health Support
- Shipping and receiving
- Staff Supervision
- Documentation
- Mentoring and training
- Data Entry
Timeline
Child and Youth Worker
Winnipeg Child and Family Services
05.2014 - Current
Assistant Warehouse Manager
SDV Transami
03.2010 - 10.2011
Computer Support / Administrative Assistant
National Social Security Fund
01.2008 - 05.2008
Administrative Assistant (Part Time)
Zaam Clinic
02.2007 - 04.2010
Research Assistant
African Medical & Research Foundation
12.2005 - 10.2006
Bachelor of Business Computing -
Uganda Christian University
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