SHIRLEY MCCLAIN
San Antonio,TX
Summary
Military veteran with 6+ years of proven experience in the government and civilian sectors. Possess background in petroleum supply, team dynamics, and general supply operations gained from conducting military mission goals. Demonstrated the ability to communicate and collaborate effectively with coworkers as well as senior leaderships. Possess knowledge in customer service, management, supply logistics, and company goals. Career supported by military education and training.
Overview
7
7
years of professional experience
Work History
PETROLEUM SUPPLY SPECIALIST
U.S. ARMY
Baumholder, Germany
05.2021 - 01.2024
- Documented and accounted for over 500 pieces of equipment ensuring that all documents were updated and filed 3 days before the deadline resulting in a better organized workspace
- Measured and conducted tests on 3500 gallons of fuel ensuring that the fuel was safe to use
- Executed and documented the issuance of 400 gallons of fuel to over 20 military vehicles to assist in mission readiness
- Managed order entry workload so that orders were entered the day received
- Coordinated 20+ orders with production and logistics to ensure on time and complete to customers
- Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction
- Assisted over 50 consumers with questions regarding our product
- Advocated for customers in improving availability and delivery
PG (PLATOON GUIDE)
U.S. ARMY
Ft. Jackson, SC
03.2020 - 04.2021
- Communicated daily with first sergeant to ensure 100% accountability of platoon without fail
- Led platoon of 30 people in physical training to increase military readiness and meet fitness standards resulting in higher pt scores throughout the platoon
- Delegated tasks and oversaw execution of tasks to maintain standards of cleanliness
- Responsible for overall supervision, training, and mentoring of 30 associates
SALES ASSOCIATE
ASCENSION MARKETING
Waco, TX
02.2019 - 12.2020
- Informed over 150 people about company to increase knowledge resulting in higher sales
- Promoted products to over 100 people leading to 80 sales
- Persuaded 20+ customers to transfer from one product to another increasing customer count
- Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs
HOST/CASHIER
MAARS PIZZA
San Antonio, TX
03.2017 - 11.2019
- Communicated with 4 servers daily to establish seating charts for customers resulting in a smoother seating process
- Encouraged 3 new hires to practice customer service skills in real time to increase confidence
- Handled and counted money to ensure that money was 100% accounted for without fail
- Recorded 80+ customers' orders at drive-thru and counter daily
- Monitored orders and ensure they arrived in a quick and in an organized manner
- Swept, mopped, and kept up with cleaning tasks regularly
- Helped in kitchen when needed
Education
Psychology - Criminal Justice
Langston University
Oklahoma Skills
- Communication
- Problem Solving
- Critical Thinking
- Adaptability
- Management
- Supply Logistics
- Leadership
- Teachability
- Team Dynamics
Career Accomplishment
- Army Good Conduct Medal, Awarded for exceptional service during 3 year military contract.
- Army Certificate of Achievement, Awarded for assistance on 60 day secret mission.
- CLS, Certified in Combat Life Savers training.
- Security Clearance, Obtained secret security clearance through military.
Timeline
PETROLEUM SUPPLY SPECIALIST
U.S. ARMY
05.2021 - 01.2024
PG (PLATOON GUIDE)
U.S. ARMY
03.2020 - 04.2021
SALES ASSOCIATE
ASCENSION MARKETING
02.2019 - 12.2020
HOST/CASHIER
MAARS PIZZA
03.2017 - 11.2019
Psychology - Criminal Justice
Langston University