Shirley Lopez
Restaurant Manager
Brooks,AB
Summary
Accomplished Restaurant General Manager experienced in operations management, P&L oversight, and labor cost control. Achieved improved service quality and profitability through team building, disciplined execution, and effective problem resolution. Focused on enhancing customer experiences, developing staff capabilities, and driving operational efficiency to meet organizational goals.
Overview
28
28
years of professional experience
Work History
General Manager
Tim Hortons
07.2020 - Current
- Directed daily restaurant operations, ensuring consistent service quality and team accountability.
- Managed staffing schedules, labor coverage, and shift priorities to maintain efficient workflow.
- Oversaw inventory ordering, stock rotation, and supply controls to reduce shortages and waste.
- Trained supervisors and crew members on service standards, food safety, and operational procedures.
- Reviewed sales trends and labor performance to support budget control and profitability goals.
- Coordinated performance coaching, discipline, and hiring decisions to build strong restaurant teams.
- Monitored guest satisfaction issues and resolved concerns to strengthen customer experience.
- Enforced health, safety, and cleanliness standards across front counter and kitchen areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Manager
Tim Hortons
Brooks
12.2009 - 06.2020
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Managed and motivated employees to be productive and engaged in work.
- Coordinated cross-training for existing employees to improve team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Coached crew on Tim Hortons standards, covering food safety and customer service expectations.
- Scheduled team members to balance labor needs coverage and peak-hour demand.
- Reviewed cash handling procedures, reducing discrepancies and improving accountability.
- Mentored supervisors on performance expectations, workflow coordination, and team discipline.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed daily restaurant operations, maintaining service standards, cleanliness, and speed of delivery.
- Monitored inventory levels, ordered supplies, and reduced waste through tighter stock control.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Coached employees on productivity, attendance, and teamwork to strengthen daily execution.
Manager
Jollibee Foods Corporation , Philippines
Manila, Philippines
02.1999 - 11.2009
- Oversaw daily restaurant operations, ensuring fast service and consistent guest satisfaction.
- Scheduled team members to balance labor needs, coverage, and peak-hour demand.
- Trained crew on Jollibee standards, food safety, and customer service expectations.
- Resolved guest concerns promptly, protecting brand reputation and repeat business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coached employees on productivity, attendance, and teamwork to strengthen daily execution.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Monitored inventory levels, ordered supplies, and reduced waste through tighter stock control.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science - Business Administration
Philippine School of Business Administration
Philippines04-1998
Skills
- P&L management
- Labor cost management
- Operations management
- Enhanced teamwork strategies
- Cost optimization
- Financial analysis
- Staff training and development
- Problem resolution
- Customer relationship management
- Leadership and team building
- Team player
Timeline
General Manager
Tim Hortons
07.2020 - Current
Manager
Tim Hortons
12.2009 - 06.2020
Manager
Jollibee Foods Corporation , Philippines
02.1999 - 11.2009
Bachelor of Science - Business Administration
Philippine School of Business Administration