Shirley Hua

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Provided safe mobility support to help patients move around personal and public spaces.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• • Provided personal care to residents in accordance with site policies, and standard principles learned in the Personal Support Worker program
  • Performed limited, extensive or total assistance on an diverse array of daily tasks
  • Encouraged and assisted with safe transfers and mobility as needed
  • Supported resident’s participation in recreational activities to promote the overall well-being of each resident
  • Observed and reported to the registered staff any changes in resident’s physical and emotional condition
  • Charted accordingly using POINT CLICK CARE
  • Provided individual attention to the needs of residents in accordance to their care plan.
  • Communicate, document, report and relay subjective and objective data accurately
  • Upheld respect and professionalism while at all times maintaining DIPPS
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
• Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.

· Picked and packed baked goods into containers

· Ensure quality of product by following proper procedures regarding the quality is accurate before picking

· Followed proper procedures in packing product in a timely manner averaging about 1 sec per pick

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Executed record filing system to improve document organization and management.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Created and maintained databases to track and record customer data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Drafted correspondence for tax returns and letters with the CRA and obtaining classified information from clientele

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.