Shirley Hope
Edmonton,AB
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
34
34
years of professional experience
Work History
Dental Office Manager
Dr. H. Nguyen & J. Pan Professional Corporation
2016.09 - Current
- Manager of two dental clinics with total of 25 staff members.
- Streamline office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Knowledgeable in Sage software while using it to perform semi-monthly payroll, vendor invoicing, remittance payments and bank reconciliations.
- Oversee inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Recruit, hire and develop office teams to offer best-in-class patient care.
- Manage financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Establish clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Effectively resolve patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
SALES MANAGER
ABOVE AND BEYOND PROMOTIONS
2014.01 - 2019.01
- Commission-based Sales Representative selling promotional products to businesses, team sports, schools, and corporations.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
TERRITORY SALES MANAGER
AURUM GROUP
2013.01 - 2014.01
- Managed a customer base of dentists, specialists, labs and denturists in Northern Alberta and Saskatchewan visiting quarterly
- Extensive knowledge within the dental lab with monologue and digital impression processing, core 3D milling and Avinent implants.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
- Achieved sales goals and service targets by cultivating and securing new customer relationships while maintaining existing base.
- Efficiently utilized CRM software.
DISTRICT SALES MANAGER
GERMIPHENE CORPORATION
2012.01 - 2013.01
- Managed a customer base including dentists, specialists and denturists.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Grew YOY sales 38% by consistently meeting and exceeding quotas.
- I assisted in implementing and maintaining Alberta Health Guidelines with dentists and office staff by educating and presenting lunch & learns.
RDA LEVEL 2/ OFFICE MANAGER
DR ARTHUR SEBZDA PROFESSIONAL CORPORATION
1990.01 - 2005.01
- Managed small office staff while being the single RDA of a one practitioner
- Solely responsible for ordering dental sundries, price comparisons and scheduling of meetings with dental representatives
- Educated patients on treatments plans, latest technology and in maintaining ultimate oral health
- I performed all intra oral duties and was fully knowledgeable in the DENTRIX computer software.
Education
REGISTERED DENTAL ASSISTANT/ EXPANDED DUTIES -
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
01.1994
Skills
- Team leader
- Sage Software
- Multitasker/ time management
- Decision-Making
- Self Motivation
- Interpersonal Skills
- Team Development
- Financial Management
References
REFERENCES AVAILABLE UPON REQUEST
Hobbies and Interests
- Travel
- Running
- Interior design
- Yoga
- Family
Timeline
Dental Office Manager
Dr. H. Nguyen & J. Pan Professional Corporation
2016.09 - Current
SALES MANAGER
ABOVE AND BEYOND PROMOTIONS
2014.01 - 2019.01
TERRITORY SALES MANAGER
AURUM GROUP
2013.01 - 2014.01
DISTRICT SALES MANAGER
GERMIPHENE CORPORATION
2012.01 - 2013.01
RDA LEVEL 2/ OFFICE MANAGER
DR ARTHUR SEBZDA PROFESSIONAL CORPORATION
1990.01 - 2005.01
REGISTERED DENTAL ASSISTANT/ EXPANDED DUTIES -
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
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