Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shirley Ghouchandra

Richmond Hill,ON

Summary

I am detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am dependable candidate with a positive attitude. Willingness to take on added responsibilities, put the extra time and effort to get task completed on time.

Accomplished in all area of office administration. I bring 30 years of experience, e.g Executive Assistant, Collections Specialist, Accounts Receivables, Billings with a proven track record at KPMG and SF Partnership. I leveraged software and my knowledge to keep the partner organized and reduce their time with administration tasks. I am eager to take on this role.

Overview

32
32
years of professional experience

Work History

Billing- Collections Specialist

KPMG
05.2020 - Current
  • Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy.
  • Worked with multiple departments to check proper billing information (Audit and Tax)
  • Prepared detailed reports on account activity for Business Unit Leader.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Identified areas for improvements, suggesting changes that led to increased efficiency.
  • Enhanced collections efficiency with prompt follow-ups and clear communication with clients and partners.
  • Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
  • Reduced outstanding receivables by implementing effective collection strategies.
  • Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
  • Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
  • Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Client Relationship Mgr.-AR-Collections Specialist

SF Partnership, LLP (Accounting Firm)
02.1993 - 04.2020


  • Conducted regular meetings with partners to keep them informed about the progress of their accounts receivable, collection efforts, and billing timeliness.
  • Increased overall client satisfaction by providing timely and accurate resolutions to billing and collection issues.
  • Developed and maintained strong client relationships, motivating prompt payment of outstanding accounts, sometimes via a face-to-face meeting with client.
  • Proactively managed day-to day activities of client accounts, including collection calls, reconciliation, disputes, resolution, identify and escalated client issues where appropriate.
  • Generated and sent monthly client AR statement of account.
  • Managed the process of sending demand/collections letters and handling Small Claims by preparing, edit essential documents, filing the claim/forms with the court and attending hearings.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making to the partners, which included a projected cash flow report.
  • Collected, inputted and maintained client information in the database, including onboarding new clients.
  • Processed various forms of payments and allocated them to client balances, subsequently generating daily cash receipt reports for partners.
  • Maintained bulk mailing database systems to track and analyze operational data, including updating partners calender.
  • Assisted with billings and running WIP report when required.
  • Assisted with monitoring staff timesheet.
  • Supported the daily operations to ensure office efficiency, including coordinating partners meetings, prepared various documents and report using different software and handling incoming calls for partners.

Education

Office Administration -

SCS Business Institute
New York, USA
08.1988

Skills

  • Software Knowledge, Excel, PowerPoint, MS Arcobat, Outlook, Teams
  • Deadline-oriented
  • Reliability
  • Attention to Detail
  • Customer Relationship Management
  • Multitasking
  • Team player
  • Active listening abilities and verbal communication

Languages

English
Full Professional

Timeline

Billing- Collections Specialist

KPMG
05.2020 - Current

Client Relationship Mgr.-AR-Collections Specialist

SF Partnership, LLP (Accounting Firm)
02.1993 - 04.2020

Office Administration -

SCS Business Institute

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Shirley Ghouchandra