Shirley Ghouchandra
Richmond Hill,ON
Summary
I am detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am dependable candidate with a positive attitude. Willingness to take on added responsibilities, put the extra time and effort to get task completed on time.
Accomplished in all area of office administration. I bring 30 years of experience, e.g Executive Assistant, Collections Specialist, Accounts Receivables, Billings with a proven track record at KPMG and SF Partnership. I leveraged software and my knowledge to keep the partner organized and reduce their time with administration tasks. I am eager to take on this role.
Overview
32
32
years of professional experience
Work History
Billing- Collections Specialist
KPMG
05.2020 - Current
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Worked with multiple departments to check proper billing information (Audit and Tax)
- Prepared detailed reports on account activity for Business Unit Leader.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Identified areas for improvements, suggesting changes that led to increased efficiency.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients and partners.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Reduced outstanding receivables by implementing effective collection strategies.
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
- Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Client Relationship Mgr.-AR-Collections Specialist
SF Partnership, LLP (Accounting Firm)
02.1993 - 04.2020
- Conducted regular meetings with partners to keep them informed about the progress of their accounts receivable, collection efforts, and billing timeliness.
- Increased overall client satisfaction by providing timely and accurate resolutions to billing and collection issues.
- Developed and maintained strong client relationships, motivating prompt payment of outstanding accounts, sometimes via a face-to-face meeting with client.
- Proactively managed day-to day activities of client accounts, including collection calls, reconciliation, disputes, resolution, identify and escalated client issues where appropriate.
- Generated and sent monthly client AR statement of account.
- Managed the process of sending demand/collections letters and handling Small Claims by preparing, edit essential documents, filing the claim/forms with the court and attending hearings.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making to the partners, which included a projected cash flow report.
- Collected, inputted and maintained client information in the database, including onboarding new clients.
- Processed various forms of payments and allocated them to client balances, subsequently generating daily cash receipt reports for partners.
- Maintained bulk mailing database systems to track and analyze operational data, including updating partners calender.
- Assisted with billings and running WIP report when required.
- Assisted with monitoring staff timesheet.
- Supported the daily operations to ensure office efficiency, including coordinating partners meetings, prepared various documents and report using different software and handling incoming calls for partners.
Education
Office Administration -
SCS Business Institute
New York, USA08.1988
Skills
- Software Knowledge, Excel, PowerPoint, MS Arcobat, Outlook, Teams
- Deadline-oriented
- Reliability
- Attention to Detail
- Customer Relationship Management
- Multitasking
- Team player
- Active listening abilities and verbal communication
Languages
English
Full Professional
Timeline
Billing- Collections Specialist
KPMG
05.2020 - Current
Client Relationship Mgr.-AR-Collections Specialist
SF Partnership, LLP (Accounting Firm)
02.1993 - 04.2020
Office Administration -
SCS Business Institute