Shirley Calinaya
Pomona
Summary
Dedicated food service professional with expertise in customer service and a proven track record of streamlining processes. Successfully trained new team members and enhanced workflow efficiency, resulting in improved service times and customer satisfaction.
Detail-oriented professional with strong teamwork skills and a focus on customer satisfaction. Experienced in training staff and implementing safety procedures, ensuring efficient operations and compliance with health standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Helper
In-N-Out Burger
03.2023 - Current
- Maintained cleanliness and organization of food preparation areas to ensure compliance with safety standards.
- Assisted team members in preparing menu items, enhancing overall workflow efficiency.
- Monitored inventory levels and restocked supplies to meet operational demands promptly.
- Trained new staff on proper food handling procedures and equipment usage for consistency.
- Collaborated with team members to streamline service processes, improving customer satisfaction rates.
- Implemented best practices for food safety, contributing to a hygienic work environment.
Level 5 Associate
In-N-Out Burger
02.2014 - 03.2023
- Trained and mentored new associates on operational procedures and customer service standards.
- Streamlined inventory management processes, ensuring efficient stock levels and reducing waste.
- Supervised daily operations, ensuring compliance with health and safety regulations at all times.
- Developed strategies to improve workflow efficiency, resulting in faster service times during peak hours.
- Conducted regular quality checks on food preparation to uphold company standards for freshness and taste.
- Established a positive work environment promoting collaboration, enhancing employee morale which ultimately led to improved staff retention rates.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Customer service
- Flexible schedule
- Safety procedures
- Time management
Certification
- Host Certified, In-N-Out Burger - 2024
- Store Assistant Trainer - 2025
Timeline
Helper
In-N-Out Burger
03.2023 - Current
Level 5 Associate
In-N-Out Burger
02.2014 - 03.2023
No Degree - Business Administration And Management
University of Phoenix