Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shirley Calder

Cobourg,ON

Summary

Dynamic leader with extensive experience at Costco, adept in lean practices and capital improvement management. Excelled in enhancing operational efficiency and fostering employee growth, significantly improving team collaboration and productivity. Skilled in health and safety compliance and conflict resolution, consistently delivering exceptional customer experiences and maximizing profit margins through innovative cost-saving strategies.

Overview

25
25
years of professional experience

Work History

Supervisor of Operations

Costco
09.1999 - 12.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Food Service Manager

Costco Wholesale
03.2009 - 03.2016
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
  • Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.

Education

Grade 12 - Accounting And Finance

Eastern High School of Commerce
Toronto, ON
06.1971

Skills

  • Capital improvement management
  • Lean practices implementation
  • FLUENT IN LANGUAGE
  • Employee relations and conflict resolution
  • Management
  • Policies and procedures implementation
  • Health and safety compliance
  • Performance monitoring
  • Budgeting and forecasting
  • Delegation
  • Sales background
  • Customer relations specialist

Languages

English
Elementary

Timeline

Food Service Manager

Costco Wholesale
03.2009 - 03.2016

Supervisor of Operations

Costco
09.1999 - 12.2024

Grade 12 - Accounting And Finance

Eastern High School of Commerce

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Shirley Calder