Summary
Overview
Work History
Education
Skills
References
Timeline
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Shirley Brubacher

Elmira,Canada

Summary

Motivated and detail-oriented professional with a strong interest in records and information management. Completed coursework in records management, archives administration, and data organization. Skilled in handling confidential information, learning new systems quickly, and maintaining accurate documentation. Eager to apply knowledge and grow within a team-focused environment.

Overview

16
16
years of professional experience

Work History

Medical Underwriting Administrator

RWAM Insurance Administrators
Elmira, Ontario
11.2023 - Current
  • Oversee the intake and handling of personal health information, while adhering to the Health Information Protection Act
  • Communicate with applicants and physician offices to obtain additional health information when required
  • Organize and maintain all records, both physical and electronic, ensuring they are filed correctly
  • Currently contributing to an ongoing project to digitize all medical records

Group Administrator

RWAM Insurance Administrators
Elmira, Ontario
02.2023 - 11.2023
  • Managed a high volume of emails from Plan Administrators, Insurance Advisors, and Plan Members using Microsoft Office
  • Used Emerald insurance documentation system to develop data entry skills by enrolling new members into the Benefits plan
  • Maintained plan members’ accounts, updating information as required
  • Provided customer service via telephone and email

Registered Nurse

Child and Adolescent Inpatient Psychiatric Unit (CAIP) - Grand River Hospital
Kitchener, Ontario
03.2022 - 02.2023
  • Strengthened leadership skills by occasionally acting as Lead nurse on the unit
  • Maintained safety on the unit by observing, assessing, and supporting patients
  • Collaborated with interprofessional team members to establish the best plan-of-care for each patient, using the Cerner documentation system
  • Demonstrated exceptional communication skills while interacting with patients, and the healthcare team

Registered Nurse

Royal Terrace Long-Term Care (LTC)
Palmerston, Ontario
01.2018 - 08.2020
  • Documented all interventions on the Point-Click-Care documentation system to ensure an accurate written record was maintained
  • Demonstrated strong organizational and problem-solving skills, by working under significant pressure in a fast-paced environment
  • Supervised PSW staff, and oversaw the care of 67 LTC residents, ensuring that health and wellbeing were maintained

Personal Support Worker (PSW)

Derbecker’s Heritage House Nursing Home
St. Jacobs, Ontario
09.2009 - 12.2014
  • Collaborated with team members to provide support to 73 LTC residents.
  • Provided excellent care to residents in a professional manner, displaying compassion, and understanding their vulnerability

Education

Master of Library and Information Sciences -

Western University
London, Ontario
12.2021

Bachelor of Science in Nursing -

Conestoga College/McMaster University
Kitchener, Ontario
12.2017

Pre-Health Sciences Diploma -

Conestoga College
Kitchener, Ontario
04.2010

Skills

  • Information management
  • Time management
  • Attention to detail
  • Microsoft Office
  • Problem solving
  • Effective communication
  • Organizational skills
  • Data entry

References

References available upon request

Timeline

Medical Underwriting Administrator

RWAM Insurance Administrators
11.2023 - Current

Group Administrator

RWAM Insurance Administrators
02.2023 - 11.2023

Registered Nurse

Child and Adolescent Inpatient Psychiatric Unit (CAIP) - Grand River Hospital
03.2022 - 02.2023

Registered Nurse

Royal Terrace Long-Term Care (LTC)
01.2018 - 08.2020

Personal Support Worker (PSW)

Derbecker’s Heritage House Nursing Home
09.2009 - 12.2014

Master of Library and Information Sciences -

Western University

Bachelor of Science in Nursing -

Conestoga College/McMaster University

Pre-Health Sciences Diploma -

Conestoga College

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Shirley Brubacher