Shirley W Boone
Lancaster
Summary
To obtain a position that will allow me to use my strong organizational skills, educational background, ability to work well with people from various backgrounds, and interpersonal skills to provide exceptional client service
Overview
20
20
years of professional experience
Work History
Children's Social Worker
DCFS Los Angeles County
01.2024 - Current
- Examines referrals claiming child abuse, neglect, or exploitation by inspecting the kid's well-being and living conditions
- Determines the validity of an allegation by reviewing and analyzing the relevant information; ensures clients are provided welfare and protective services by driving to the client's location and conducting monthly face-to-face visits with child, family, and caregivers; collaborating with the Child and Family Team (CFT) and others, as appropriate
- Enters client-related data into different computerized systems that keep client information via using a computer system
- Creates a wide range of documents (e.g., standardized forms and templates, legal notifications and court reports, written reports)
- Maintains a range of private information
- Examines case history and prepares court reports for hearings, among other court-related client support responsibilities
- Helpe clients develop new coping mechanisms and techniques to drive behavior modification.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Customer Service Representative 1
Quest Diagnostics Laboratory
01.2017 - 12.2023
- Listen actively to determine consumer issues and determine the best course of resolution
- Assist callers with general information and provide laboratory test results
- Manages all customer inquiries via telephone, provides laboratory results to clients in accordance with established protocols, including verbal reporting of results, concerns about service failures, and other customer satisfaction-related responsibilities
- Maintains accurate records of reporting or phone calls in the patient's file, the client is contacted to resolve routine patient testing and result reporting issues and utilize well established protocols to communicate client concerns
- Additional responsibilities as required to meet customer requirements and recognizes the value of quality service and the methods by which it is measured
Customer Service Assistant
Quest Diagnostics Inc.
03.2014 - 01.2017
- Provided clerical and receptionist support, as well as overhead paging and making announcements
- Responsible for calling critical patient values and faxing or emailing patient results to clients
- Responsible for developing wild code forms that clients use to send specimens to a referral lab
- Performing other duties as assigned by the department
Receptionist
Quest Diagnostics Inc.
09.2005 - 01.2014
- All visitors to the laboratory were greeted and signed in, and appropriate laboratory personnel were notified of the client visit
- Responded promptly to incoming phone calls, taking messages, paging overhead, and announcing company events
- Ensured that the reception area, including the foyer, was always kept clean, safe, and tidy
- Updated department phone lists monthly, as necessary
- Provided voiceover for the professional business phone greeting message and for each laboratory department at Specialty Laboratories (d.b.a., Quest Diagnostics)
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN01-2027
Bachelor of Arts - Sociology-Human Services
California State University, Bakersfield
01.2021
Associate of Arts - Sociology Social Behavior Science
Antelope Valley College
01.2017
Skills
- Microsoft office
- Outlook
- Excel
- Power Point
- Avaya phone system
- Pitney Bowes Postage Meter
- Child welfare services/case management system (CWS/CMS)
- Teamwork and collaboration
- Time management
- Prepare reports
- Structured decision making (SDM) tools knowledge
- Resource coordination
Related Courses
- Essential Skills for Social Work
- Changing Lives
- Human Behavior and the Social Environment
- General Psychology
- Child Psychology
- Women in Organizations
- Ethnic Relations
Timeline
Children's Social Worker
DCFS Los Angeles County
01.2024 - Current
Customer Service Representative 1
Quest Diagnostics Laboratory
01.2017 - 12.2023
Customer Service Assistant
Quest Diagnostics Inc.
03.2014 - 01.2017
Receptionist
Quest Diagnostics Inc.
09.2005 - 01.2014
Bachelor of Arts - Sociology-Human Services
California State University, Bakersfield
Associate of Arts - Sociology Social Behavior Science
Antelope Valley College
Master of Arts - Social Work
Walden University
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