Shirley Bond
Etobicoke,ON
Summary
Experienced flight attendant with over 34 years of service at Air Canada, bringing exceptional care to passengers, particularly children and those with special needs. Seeking to leverage my extensive background in customer service and safety into new opportunities.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Instacart Shopper
Instacart and Uber shop and pay
09.2021 - 07.2024
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Collaborated with team members to complete tasks efficiently within allotted time frames.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Provided exceptional customer service throughout the shopping experience.
- Informed customers about specials, new products or promotions available in store.
- Scanned products using hand-held scanners.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
Flight Attendant
Air Canada
Toronto
04.1988 - 08.2021
- Participated in preflight briefings with the Captain and crew
- Conducted preflight inspections of emergency equipment
- Demonstrated the use of safety and emergency equipment to passengers
- Provided direction to passengers, including evacuation procedures in emergencies
- Delivered exceptional service to ensure a stress-free experience for all passengers, including those with special needs
- Administered emergency medical care as required and maintained a calm environment during turbulence or emergencies.
Telephone Clerk / Subway Collector
Toronto Transit Commission
Toronto
10.1983 - 03.1988
- Handled customer inquiries and provided information via telephone
- Managed ticket sales and provided customer assistance at subway stations
- Ensured the smooth operation of ticket booths and maintained accurate financial records
- Opening and closing subway stations
- Assisted passengers with navigating the transit system and addressing their concerns.
Education
Secondary School -
Runnymede Collegiate Institute
Toronto, ON06.1982
Skills
- Extensive professional experience as a Flight Attendant
- CPR Qualified
- Culturally sensitive with experience working with passengers & crew from diverse backgrounds
- First Aider
- Trained on Safety and Emergency procedures for 9 different aircraft
- Effective communication and problem-solving skills
- Special Needs Assistance
- Leadership and Event Planning
- Conflict Management and Time Management
- Presentation Skills
- FAA Regulations
- Passenger support
- Emergency Response
- Flight safety
- Emergency Care
- First Aid
- Customer Service
- Emergency Situations Management
- Equipment Oversight
- Administrative tasks
- Food and Beverage Service
- Public interaction
- Public Speaking
- Strong Work Ethic
- Conflict Mediation
- Sales expertise
- Cultural Awareness
- Cleanliness and sanitation
Additional Information
Conducts school readings and book readings, Worked with children in PLASP before and afterschool programs, including children with disabilities (2 years)., Managed a clothing store, Bootlegger, for 2 years.
Publications
- Up in the Air With Bananas: A Guide to Traveling, 11/01/17, A book about airplane safety for children, featuring a character named Bananas, designed to educate and entertain young travelers.
- All Aboard With Bananas: A Guide to Bus and School Safety, 09/01/24, A book focused on bus and school safety, continuing the adventures of Bananas, aimed at teaching children the importance of safety in everyday situations.
Timeline
Instacart Shopper
Instacart and Uber shop and pay
09.2021 - 07.2024
Flight Attendant
Air Canada
04.1988 - 08.2021
Telephone Clerk / Subway Collector
Toronto Transit Commission
10.1983 - 03.1988
Secondary School -
Runnymede Collegiate Institute