Shirlen Santos
Victoria,Canada
Summary
With extensive experience at Al Mana Restaurants & Food Co., I excel in food safety compliance and customer service. I consistently enhance QSC standards, achieving 100% food safety. Skilled in order taking and payment processing, I effectively train and motivate teams, driving sales and profits through exceptional leadership and management skills.
Overview
10
10
years of professional experience
Work History
FOOD SERVICE ATTENDANT
Carpenter Enterprises (B.C) Inc. dba McDonald’s Restaurants
Victoria, Canada
03.2022 - Current
- Take customer order.
- Assemble food such as sandwiches, Hamburger, salads and prepared milk shakes and ice cream dishes.
- Portion and wrap food or place it directly on plates for service to patrons, and packages takeout food.
- Serve customers at counters or buffet tables.
- Ensure all stored products / supplies are maintained in approved containers and stored approved equipment.
- May receive payment for food items purchased.
FOOD SERVICE ATTENDANT
Kenkar Enterprises Ltd dba McDonald’s Restaurants
Victoria, Canada
11.2019 - 11.2020
- Take customer order.
- Assemble food such as sandwiches, Hamburger, salads and prepared milk shakes and ice cream dishes.
- Portion and wrap food or place it directly on plates for service to patrons, and packages takeout food.
- Serve customers at counters or buffet tables.
- Ensure all stored products / supplies are maintained in approved containers and stored approved equipment.
- May receive payment for food items purchased.
SWING MANAGER
Al Mana Restaurants & Food Co. (McDonald’s Qatar)
Doha, Qatar
03.2019 - 11.2019
- Enforces store policies and practices according to company guidelines on a consistent basis
- Assigns crew to positions and moves crew within positions to meet volume demands
- Trains and develops crew members to enhance the store’s QSC, sales, and profits
- Effectively uses management skills to deliver high QSC to the customers
- Uses sound people practices (i.e., supervision, motivation and discipline) in all dealings with crew, management team, and customers
- Effectively uses assigned records to report and record sales and profits activities on their shifts
- Follows and enforces security procedures to provide a safe environment for employees, and customers
SERVICE CREW
Al Mana Restaurants & Food Co. (McDonald’s Qatar)
Doha, Qatar
10.2015 - 02.2019
- Corrects mistakes and enforce standards effective using good people skills.
- Actively seeks opportunities to give positive feedback to crew.
- Consist Ely follows all SOC standards leads by example
- Demonstrate a high awareness of QSC standards.
- Food safety is achieved to 100%.
- Ensures appropriate PM tasks are completed every shift including 4 daily PM tasks.
- Actively goes out of their way to help others.
- Security practices followed at all times (cash/back door/stock room)
- Keep other busy when not under management supervision.
- Welcomes customers and We guide and assist from entry to exit
Education
Office Management -
DATAMEX Institute of Computer Technology
Muntinlupa City, Philippines03.2014
Skills
- Food assembly
- Order taking
- Payment processing
- Food safety compliance
- Cooking techniques
- Customer service
Disclaimer
I hereby declare that all the information above are true and beyond of my knowledge.
Education Background
Office Management, DATAMEX Institute of Computer Technology, 3rd floor Joval Building National Poblacion, Muntinlupa City, Philippines, 06/01/12, 03/01/14, Muntinlupa National High School, Muntinlupa City, Philippines, 06/01/10, 03/30/12, Apolinario Mabini Elementary School, Bacolod City, Negros Occidental, Philippines, 06/01/03, 04/01/10
Trainings And Seminars
Food Handling Service, TESDA Muntinlupa City, 07/01/12, 09/12/12
Timeline
FOOD SERVICE ATTENDANT
Carpenter Enterprises (B.C) Inc. dba McDonald’s Restaurants
03.2022 - Current
FOOD SERVICE ATTENDANT
Kenkar Enterprises Ltd dba McDonald’s Restaurants
11.2019 - 11.2020
SWING MANAGER
Al Mana Restaurants & Food Co. (McDonald’s Qatar)
03.2019 - 11.2019
SERVICE CREW
Al Mana Restaurants & Food Co. (McDonald’s Qatar)
10.2015 - 02.2019
Office Management -
DATAMEX Institute of Computer Technology