Shirleen Wambui
Saint-Lambert,QC
Summary
Accomplished Sales Representative with a proven track record at Louis Vuitton Moët Hennessy Group, enhancing client satisfaction and boosting sales through expert customer service and strategic upselling. Adept in teamwork and problem-solving, consistently achieving top performer status by exceeding sales targets. Skilled in fostering trust-based relationships and proficient in time management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Marks and Spencer
03.2022 - 11.2024
- Promoted specific merchandise via organized product displays.
- Managed cash operations in accordance with company policies
- Effectively dealt with high-pressure situations with a professional approach.
- Conveyed positive first impressions to all customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled coin, currency, payment cards, and receipts effectively.
- Addressed client needs with relevant offerings.
- Boosted revenue by fostering strong connections with customers and identifying their product needs.
Assistant Bar Manager
Double Tree Hotel By Hilton
01.2020 - 03.2022
- Followed customer regulations for alcohol distribution.
- Coordinated staff schedules for optimal peak hour performance.
- Upheld safety standards and protocols, maintaining an inviting atmosphere.
- Enhanced interdepartmental coordination for efficient service.
- Proposed strategies for business growth in recurring team discussions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed adherence to local licensing standards for alcohol sales/service.
- Increased employee retention rates through proactive conflict resolution strategies and open communication channels.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Sales Representative
Louis Vuitton-moet-hennessy Group, Lvmh
09.2018 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted detailed market analysis to guide development of sales strategies.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Education
Certificate Of Nurse Assistance - Nursing
Icon Training Centre
Qatar06.2022
Diploma Highschool -
Mary Leakey Girls High School
Nairobi Kenya11.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Problem-solving
- Multi-tasking strength
- Listening skills
Languages
French
Elementary
English
Full Professional
Timeline
Sales Associate
Marks and Spencer
03.2022 - 11.2024
Assistant Bar Manager
Double Tree Hotel By Hilton
01.2020 - 03.2022
Sales Representative
Louis Vuitton-moet-hennessy Group, Lvmh
09.2018 - 01.2020
Certificate Of Nurse Assistance - Nursing
Icon Training Centre
Diploma Highschool -
Mary Leakey Girls High School
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