Shirleen Jepkorir
Regina,SK
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
2
2
years of professional experience
Work History
Intern
Chomei Medical Clinic
04.2023 - 07.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Sorted and organized files, spreadsheets, and reports.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Customer Service Representative
Safaricom
08.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teller
Equity Bank of Kenya
08.2021 - 08.2022
- Helped clients make withdrawals, deposits and process loan applications
- Registered new customers
- Performed clerical and administrative duties to keep branch running smoothly and efficiently.
Retail Sales Associate/cashier
Felisha Hardware
05.2021 - 07.2022
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
Education
BSC Data Science, Computer Programming, Mathematics, Statistics -
University of Regina
Regina, SaskatchewanPython, HTML & CSS basics, JavaScript basics -
Udemy Online Classes
Nairobi, KenyaJavaScript -
Moringa School
Eldoret, KenyaMathematics, Biology, Physics, Chemistry, Geography, English, Kiswahili, CRE -
Kapropita Girls High School
Baringo, KenyaBachelor of Science - Accounting And Finance
Technical University of Kenya
Nairobi, KenyaSkills
- Data entry
- Microsoft excel
- Typing
- HTML & CSS basics
- Python basics
- JavaScript basics
- Attention to Detail
- Telephone Etiquette
- Cash handling
- Auditing
- Excellent communication skills
- Ability to multitask
- Self-motivated and organized
- Strong problem-solving skills
- Ability to work collaboratively
- Excellent time management
- Good customer service
- Willing to learn
- Microsoft Office Suite
Languages
English
Kiswahili
Kalenjin
Hobbies and Interests
- Pencil drawing
- Watching series and documentaries
- Reading
- Cooking African dishes
Timeline
Intern
Chomei Medical Clinic
04.2023 - 07.2023
Customer Service Representative
Safaricom
08.2021 - 08.2022
Teller
Equity Bank of Kenya
08.2021 - 08.2022
Retail Sales Associate/cashier
Felisha Hardware
05.2021 - 07.2022
BSC Data Science, Computer Programming, Mathematics, Statistics -
University of Regina
Python, HTML & CSS basics, JavaScript basics -
Udemy Online Classes
JavaScript -
Moringa School
Mathematics, Biology, Physics, Chemistry, Geography, English, Kiswahili, CRE -
Kapropita Girls High School
Bachelor of Science - Accounting And Finance
Technical University of Kenya
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