Shirjeel Jackson
Milton,Canada
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Security Account Supervisor
GardaWorld at Google Canada Corp.
04.2024 - Current
- As a Security Account Supervisor, I am responsible for overseeing and managing the performance of security officers and site supervisors of 3 sites ; Toronto, Waterloo and Montreal at my client Google.
- Analyzing physical security measures for the specific events taking place at Google sites.
- Responsibility of sourcing more executive protection depending on the events and planning to execute the events.
- Conducting weekly meetings with all the team on different sites and constantly coaching them and taking their feedback through powerpoint presentation.
- Ensuring their compliance with company policies and local regulations.
- Conducting regular inspections to assess security measures, train new personnel, provide ongoing coaching to existing staff, and prepare reports on incidents & Incident Management.
- Additionally, acting as a point of contact for client representatives and company management regarding any concerns or issues related to security services at the account
- Kept team compliant with security protocols and appearance standards.
- Developed strong relationships with clients through consistent communication and excellent customer service.
Account Manager
Noramco
08.2023 - 03.2024
- I oversaw accounts and sales, emphasizing customer service, meeting targets, and conducting quarterly forecasting
- I also managed the process of creating quotes, processing purchase orders, arranging deliveries while considering optimal freight costs
- Additionally, I met with customers in person to upsell products
Customer Success Specialist
CloudHawk
06.2022 - 06.2023
- In my previous experience as a Customer Success Specialist at Cloudhawk trailer tracking company, I was responsible for ensuring customer satisfaction and success
- This included providing support, training, and guidance on using the trailer tracking technology effectively
- I worked closely with customers to address their needs and provide proactive solutions to optimize their use of the tracking system
- Additionally, I managed customer onboarding processes, conducted product demonstrations, gathered feedback for continuous improvement, collaborated with internal teams to enhance the overall customer experience, and also handled accounts receivable responsibilities
Supervisor - Physical Security Analyst
GardaWorld
02.2022 - 06.2022
- In this role, I played a critical part in addressing security concerns and ensuring operational efficiency by executing procedures within service level agreements, identifying areas for improvement, and escalating issues as needed
- I also developed expertise in operations specialty, gathered and formatted data into reports and dashboards, responded to urgent situations outside regular hours, completed diverse tasks within set limits, and handled escalations from other employees
- Additionally, my responsibilities included CCTV monitoring at BMO branches across Canada and closely collaborating with private detectives and law enforcement to swiftly escalate any incidents for further action
Sales Representative
Telus Mobility
08.2021 - 02.2022
- As a sales representative at Telus Mobility, my responsibilities included providing exceptional customer service and promoting and selling mobile products and services
- I also worked to meet and exceed sales targets, maintained product knowledge, processed customer transactions, and handled inquiries related to billing, account changes, and technical support
- Additionally, I actively contributed to creating a positive store environment while ensuring customer satisfaction
Purchasing Executive (Internship/Placement)
Bardon Supplies
08.2021 - 11.2021
- In my role as an intern purchasing executive, I utilized SAP and Mincron to handle purchase orders, procure quotes, and assist with administrative duties.
- This experience allowed me to effectively manage procurement processes and gain practical supply chain operations knowledge.
- Additionally, I conducted inventory cycle counts as part of my responsibilities.
- Made quotes and processed purchasing orders for different locations across Ontario.
Passenger Service Agent
Menzies Aviation
11.2019 - 08.2021
- As a Passenger Service Agent at Sunwing Airlines, my responsibilities included providing exceptional customer service to passengers, assisting with check-in and boarding processes, handling baggage, and addressing any passenger inquiries or concerns
- I also ensured compliance with airline policies and procedures, as well as maintaining a safe and efficient airport environment
- Additionally, I assisted in coordinating flight reports
- Filling them into the system and making announcements at the gate
Customer Success Specialist
MOTIVE
11.2017 - 05.2019
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
- Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Onboarding and activation of new clients was also a part of my day to day routine.
Business Development Manager
LiveAdmins
08.2015 - 10.2017
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Performed Demo's for new customers to get them familiar with the software and its use.
Senior Sales Executive
Touchstone
08.2011 - 06.2015
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Worked on different projects i.e US Automobile & Home Insurance, US Health Insurance, US Auto Warranty, Also worked on POS sales for the client named Everlink Payment Services based in Markham Canada.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
Education
College Diploma - Supply Chain Management
CDI College
Brampton, ON11.2021
High School Diploma -
Islamabad Commerce College
Islamabad, Pakistan01.2013
Skills
- Effective Communication, MS Suite, Google Suite,
- CRM's, (Salesforce, Hubspot, Freshdesk, Mondaycom, Mincron, SAP, Ariba)
- Sales Management, Closings, Presentations
- CCTV monitoring
- Daily incident reporting
- Safety and security regulations
- Employee relations
- Schedule management
- Report writing
- Staff monitoring
- Security team leadership
- Security resource management
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Security Account Supervisor
GardaWorld at Google Canada Corp.
04.2024 - Current
Account Manager
Noramco
08.2023 - 03.2024
Customer Success Specialist
CloudHawk
06.2022 - 06.2023
Supervisor - Physical Security Analyst
GardaWorld
02.2022 - 06.2022
Sales Representative
Telus Mobility
08.2021 - 02.2022
Purchasing Executive (Internship/Placement)
Bardon Supplies
08.2021 - 11.2021
Passenger Service Agent
Menzies Aviation
11.2019 - 08.2021
Customer Success Specialist
MOTIVE
11.2017 - 05.2019
Business Development Manager
LiveAdmins
08.2015 - 10.2017
Senior Sales Executive
Touchstone
08.2011 - 06.2015
College Diploma - Supply Chain Management
CDI College
High School Diploma -
Islamabad Commerce College
Similar Profiles
Adrian Phillip DiazAdrian Phillip Diaz
Security Supervisor at GardaWorld Security (WA Google Campuses)Security Supervisor at GardaWorld Security (WA Google Campuses)
SANGEETH JAYANSANGEETH JAYAN
Google Ads Strategist at Google (TP Canada-Google Partner)Google Ads Strategist at Google (TP Canada-Google Partner)
Naomie ChaputNaomie Chaput
Security Control Center Operator at GardaWorld CorpSecurity Control Center Operator at GardaWorld Corp