Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Shirish Giri

Winnipeg,Winnipeg

Summary

Recent graduate with a Bachelor of Science (3-Year) in Applied Computer Science – Information Systems from the University of Winnipeg. Strong foundation in software development, database management, systems analysis, and information systems. Detail-oriented professional with experience in customer service and IT support. Experienced in developing academic and team-based projects using programming, database, and web technologies. Eager to contribute technical expertise, problem-solving abilities, and strong communication skills in entry-level IT, software development, business analysis, or technical support roles.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Skip The Dishes
Winnipeg, MB
05.2022 - 10.2023
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
  • Assisted customers with order issues, including late deliveries, missing items, refunds, and account concerns.
  • Handled multiple support tickets simultaneously while maintaining professionalism and fast response times.
  • Collaborated with team members to streamline processes, reducing response times for customer queries.
  • Developed strong communication, problem-solving, and conflict resolution skills in a fast-paced environment.

IT Support Assistant (Intern)

IT Solutions PVT
Kathhmandu, Nepal
06.2021 - 12.2021
  • Provided technical support for hardware and software issues, ensuring minimal downtime for users.
  • Assisted in troubleshooting network connectivity problems, enhancing user experience and productivity.
  • Maintained accurate documentation of IT processes and solutions for future reference.
  • Supported installation and configuration of new software applications, facilitating smooth transitions for staff.
  • Conducted routine system checks to ensure optimal performance and security compliance.

Education

Bachelor of Science - Applied Computer Science

University of Winnipeg
Winnipeg
06-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Python
  • SQL
  • HTML/CSS/JavaScript
  • Database Management
  • Troubleshooting & Technical Support

Languages

English
Hindi

Timeline

Customer Service Representative

Skip The Dishes
05.2022 - 10.2023

IT Support Assistant (Intern)

IT Solutions PVT
06.2021 - 12.2021

Bachelor of Science - Applied Computer Science

University of Winnipeg
Shirish Giri