SHIRI SHAPIRO
Aurora,ON
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Owner
Focus Studios Photography
06.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Perform daily data input tasks, maintain client information and payment structures through the utilization of a CRM software
Customer Service Representative
Emphasys Software
02.2010 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided Technical/Helpdesk Phone and Email Support on issues relating to real estate software–Regular & After Hours on call
- Supported software installations and conversions to customers and third party contractors
- Communicating and working hand in hand with senior programmers and senior architects for new specs of updates and bug fixes
Graphic Designer and Photographer
The Incredible Printing Company
12.2007 - 02.2010
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Created logos, illustrations and typography for various organizations.
- Edited and enhanced existing artwork and graphics.
Education
License Certificate - Graphic Design For Print And Web
Humber College
Etobicoke, ON06.2007
License Certificate - Professional Photography
Humber College
Etobicoke, ON06.2005
Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
North York, ON06.2002
Skills
- Small business operations
- Team Oversight
- Customer Service
- Scheduling
- Software knowledge: Word, Excel, Powerpoint, Outlook, Photoshop, Illustrator, LightRoom
- Proficient in both MAC and Windows platform
Timeline
Customer Service Representative
Emphasys Software
02.2010 - 08.2022
Graphic Designer and Photographer
The Incredible Printing Company
12.2007 - 02.2010
Owner
Focus Studios Photography
06.2006 - Current
License Certificate - Graphic Design For Print And Web
Humber College
License Certificate - Professional Photography
Humber College
Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
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