Shireen Anderson
Toronto,ON
Summary
Experienced in the retail industry with a strong background in customer service and sales. Proven ability to deliver exceptional customer experiences and achieve sales targets. Skilled in building rapport with diverse clientele and providing personalized solutions to meet their needs. Adept at multitasking in fast-paced environments with meticulous attention to detail.
Overview
20
20
years of professional experience
Work History
Front Office Administrative Assistant
Metalex Security Products
Toronto, ON
10.2022 - Current
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Department Supervisor (Kitchen and Bath)
Home Depot
01.2013 - 06.2017
- Key holding manager, responsible for opening and closing standards in the store, as well as handling any customer issues, both in person and via phone
- Tracking of Associates sales and performance, ensuring timely follow up and documentation through the AAR process
- Responsible for coaching, training, scheduling and conducting all Associate Reviews for 10 Associates
- Sales tracking to determine high priority products and low selling products
- Strategically plan for upcoming flyer promotions by ensuring product stock levels; reach out to vendors and merchants as required
- Work with vendors and MET for all department resets and bay maintenance
- Merchandise product in department and throughout the store according to brand standards
- Monitor sales within the department to achieve sales goals and metrics
- Uphold Home Depot standards of Customer Service FIRST
- Ensure store standards are met on daily basis and are ready for customers
- Provide store coverage during 'Power Hours' to maximize sales potential during peak traffic times
- Manage department inventory and order stock as required
- Ensure safety procedures inside and outside are always met
- Update price changes and work clearance report on a weekly basis.
- Trained new employees on overall company and department-specific policies and procedures.
Customer Service Associate/Contractor Services
Home Depot
09.2007 - 01.2013
- Taking phone orders for pickup and delivery while maintaining customer service in accordance with Home Depot standards
- Taking both large and small special orders for Contractors and general store customer
- Processing returns/exchanges/incorrect orders of merchandise
- Ensuring stock availability in a timely manner to meet the changing needs of the Contractors
- Coordinating delivery schedules to ensure orders are filled according to the needs of the customer
- Keeping up to date with vendor pricing to ensure customers are receiving up-to-date and accurate information
- Administrative work – filing, customer surveys and follow-up
- Work in Return-to-Vendor Department, required to return all defective merchandise to ensure the company saves money.
Customer Service Associate/Head Cashier
Giant Tiger
01.2006 - 01.2007
- Coordinate cashier lunch and break schedules
- Process returns, exchanges and regular cash, debit, credit card purchases
- Provide change for cashiers till as required
- Answer customer questions in regards to products and general inquiries.
Sales/Customer Service Associate
Zellers, Hudson’s Bay Company
01.2005 - 01.2006
- Worked independently within Electronics Department as only employee on duty per shift
- Perform cashier functions including checkout, bagging, interact and credit card transactions
- Perform Customer Service Duties including processing returns, exchanges and dealing with and resolving customer complaints
- Demonstrate product knowledge while selling high quality electronic equipment and peripherals.
Education
Office Administration Program -
Centennial College
01.2011
Skills
- Reception duties
- File Organization
- Scheduling appointments
- Calendar Management
- Office Organization
- Schedule Coordination
- Sensitive information handling
- Customer Service
- Exceptional communication
- Front Office Management
- Microsoft Outlook, Word, and Excel
Languages
English
Full Professional
Timeline
Front Office Administrative Assistant
Metalex Security Products
10.2022 - Current
Department Supervisor (Kitchen and Bath)
Home Depot
01.2013 - 06.2017
Customer Service Associate/Contractor Services
Home Depot
09.2007 - 01.2013
Customer Service Associate/Head Cashier
Giant Tiger
01.2006 - 01.2007
Sales/Customer Service Associate
Zellers, Hudson’s Bay Company
01.2005 - 01.2006
Office Administration Program -
Centennial College