Hi, I’m
Shiraz Malik
Pierrefonds
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
11
years of professional experience
Work History
GEXEL Telecom
Customer Service Representative
11.2024 - 03.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Dollarama
Floor Clerk
01.2023 - 07.2023
Job overview
- Receiving and counting stock items, and recording data manually or using a computer.
- Packing and unpacking items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Storing items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Contract
Uniprix
Floor Clerk
09.2014 - 04.2015
Job overview
- Receiving and counting stock items, and recording data manually or using a computer.
- Packing and unpacking items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Storing items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Education
John Abbott College
from Social Sciences
06.2021
Concordia University
Undergraduate from Independent Studies
04.2025
McGill University
Certificate from Human Resources
04.2023
Skills
- Microsoft
- Power Point
- Communication Skills
- Problem Solver
- Quick Thinker
- Relationship building
- Customer relations
- Complaint handling
- Customer satisfaction measurement
Languages
English (Fluent)
French (Intermediate)
Urdu (Fluent)
Punjabi (Fluent)
Timeline
Customer Service Representative
GEXEL Telecom
11.2024 - 03.2025
Floor Clerk
Dollarama
01.2023 - 07.2023
Floor Clerk
Uniprix
09.2014 - 04.2015
Concordia University
Undergraduate from Independent Studies
McGill University
Certificate from Human Resources
John Abbott College
from Social Sciences
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