Huzaifa Sessanga
Toronto
Summary
Highly organized and dependable Appliance Repair Technician with a proven track record of effectively managing multiple priorities and maintaining a positive attitude. Demonstrated ability to take on additional responsibilities to meet team objectives while ensuring utmost customer satisfaction
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician
Mugerwa Electricals
01.2018 - 01.2022
- Provided timely and efficient appliance repair services, resulting in increased customer satisfaction.
- Diagnosed and resolved complex technical issues across a wide range of appliances to ensure optimal functioning.
- Maintained exceptional customer service standards through professional communication and interaction with clients.
- Ensured accurate record-keeping of all completed repairs to facilitate streamlined operations and resource allocation.
Education
Certificate - Appliance Repair
Appliance Technical Institute of Canada
Mississauga, ON 11.2023
Certificate - Electronics (Home Appliances )
National Certificate in Electronics Technology
Kampala Uganda 05.2017
Skills
- Technical Proficiency: Extensive expertise in repairing and maintaining dishwasher, refrigerator, washer, dryer, stove, and microwave appliances, encompassing their electrical, mechanical, and refrigeration systems
- Customer Service: Strong interpersonal skills with a focus on effective communication, active listening, and clear explanation of repair processes tailored to meet individual customer needs
- Troubleshooting: Proficient in identifying and resolving issues specific to various household appliances, ensuring efficient and effective repairs
- Time Management: Proven ability to analyze and manage tasks efficiently, adhering to schedules and completing repairs within agreed-upon timelines
- Attention to Detail: Meticulous approach to diagnosing, repairing, and installing appliances, ensuring precision to exceed customer expectations
- Safety Compliance: Thorough knowledge of safety protocols and procedures, including proper handling of hazardous materials and utilization of protective gear to prevent accidents and injuries
- Manual Dexterity: Proficient in utilizing specialized tools and performing delicate tasks specific to appliance repairs
- Continuous Learning: Committed to staying updated on the latest technologies and advancements in the appliance repair industry through ongoing training and professional development initiatives
- Problem-Solving: Demonstrated ability to think critically, adapt to new challenges, and develop innovative solutions for complex issues encountered in appliance repairs
- Business Acumen: Basic understanding of business operations, beneficial for technicians specializing in appliance repairs
Languages
English
Full Professional
Certification
Ozone Depletion Prevention Certificate issued by Ontario Ministry of the Environment and Climate Change.
Appliance Repair Certificate from Appliance Institute of Canada
Key Responsibilities
- Inspected and troubleshooted appliances to determine root causes of malfunctions.
- Conducted repairs on various appliances, including refrigerators, washing machines, dryers, ovens, and dishwashers.
- Performed routine maintenance checks to prevent future breakdowns and ensure optimal appliance performance.
- Installed new appliances for customers, ensuring proper connection and functionality.
- Addressed customer concerns, provided guidance on appliance usage and maintenance, and maintained safety protocols during all work activities.
Timeline
Appliance Repair Technician
Mugerwa Electricals
01.2018 - 01.2022
Certificate - Appliance Repair
Appliance Technical Institute of Canada
Certificate - Electronics (Home Appliances )
National Certificate in Electronics Technology
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