SHIRANIE RENUKA FERNANDO
Alliston,ON
Summary
Driven and detail-oriented professional with a proven track record at Payless ShoeSource, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and loyalty through effective team collaboration and time management. Skilled in cash handling and merchandise management, contributing to a positive and efficient shopping environment.
Overview
14
14
years of professional experience
Work History
Sales Associate
Marks Wear House
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Key Holder
Payless ShoeSource
10.2010 - 03.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Diploma in Business Management
National Institute of Business Management
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Problem-Solving
Timeline
Sales Associate
Marks Wear House
11.2022 - Current
Key Holder
Payless ShoeSource
10.2010 - 03.2019
Diploma in Business Management
National Institute of Business Management
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