Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Shiori Ozawa

Vancouver,Canada

Summary

Experienced Customer Experience Specialist with over 5 years of success in delivering exceptional service and fostering strong customer relationships. Skilled at identifying and addressing customer needs, resolving issues, and ensuring overall satisfaction. Utilizes effective communication and problem-solving abilities to provide personalized solutions and exceed expectations. Committed to continuously improving the customer experience and driving business growth through a customer-centric approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Sushi Sei
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Guest Service

Sheraton Miyako Hotel Osaka
01.2024 - 11.2024
  • Efficiently handled guest check-in and check-out processes, ensuring a seamless and pleasant experience for all visitors.
  • Assisted visitors by offering detailed advice about area sight-seeing and restaurant choices.

Sales Associate

Herschel Supply Airport
06.2023 - 11.2023
  • Provided excellent customer service and styling advice.
  • Offered personalized recommendations based on product knowledge.

Server

OZ Korean cuisine
05.2023 - 11.2023
  • Provided expert recommendations on Korean dishes and local specialties.
  • Efficiently handled guest seating and order taking, ensuring a smooth dining experience.

Server

Nishiki Warai Restaurant
12.2021 - 12.2022
  • Supported other servers and kitchen staff by completing side work.
  • Acquired knowledge to quickly identify allergens and suggest alternatives.

Education

Professional Customer Service -

Vanwest College
Vancouver, BC
11.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Japanese

Certification

Serving It Right

Languages

Japanese
Native or Bilingual

Timeline

Server

Sushi Sei
01.2025 - Current

Guest Service

Sheraton Miyako Hotel Osaka
01.2024 - 11.2024

Sales Associate

Herschel Supply Airport
06.2023 - 11.2023

Server

OZ Korean cuisine
05.2023 - 11.2023

Server

Nishiki Warai Restaurant
12.2021 - 12.2022

Professional Customer Service -

Vanwest College

Similar Profiles

CREATE PROFILE
Shiori Ozawa