SHIONE SUZUKI
Vancouver,Canada
Summary
Passionate about supporting children's growth by creating a safe, happy, and welcoming environment. Over 8 years of customer service experience, developing patience, responsibility, and strong communication skills. Currently gaining experience as a barista while learning more about early childhood education. Excited to bring these skills into a childcare setting, and continue growing in this field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Giovane caffe / Super Veloce
Vancouver, BC
09.2024 - Current
- Take accurate orders while multitasking and keeping the counter area clean and organized
- Provide friendly and efficient customer service in a fast-paced, high-end café environment
- Build strong relationships with regular customers by remembering their preferences and recommending new drinks
- Take accurate orders while multitasking and keeping the counter area clean and organized
Barista
Garden cafe Vandusen Park
Vancouver, Canada
05.2024 - 12.2024
- Provided exceptional customer service, ensuring a welcoming atmosphere and prompt resolution of customer inquiries and issues
- Followed food safety procedures according to company policies and health and sanitation regulations
- Demonstrated extensive knowledge of coffee beans, brewing methods, and specialty coffee offerings, contributing to an elevated customer experience
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Completed complex photoshoots outside in any weather to increase customers' satisfaction and give them precious memories
- Provided a high level of assistance to customers regarding special photo projects (weddings, proposals, anniversaries etc) to make special time for them
- Conducted training and mentored team members to promote productivity, accuracy and customer commitment
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
Server/Banquet Server
Delta Hotels Vancouver Downtown Suites
Vancouver, Canada
06.2022 - 12.2024
- Stock and Supply operations, Achieve customer satisfaction goals by responding to customer inquiries in a professional and timely manner
- Setting up a restaurant and banquet room before the start of each service time
- Solve issues on a case-by-case basis
- Was able to run the floor during busy hours doing simultaneous tasks such as hosting, managing expo and serving, which resulted in promotion to a management position
- Communicated special dietary needs and preferences to the kitchen team, ensuring guests received meals that met their specific requirements
Barista
Starbucks coffee YVR
Richmond, Canada
05.2023 - 06.2024
- Successfully served customers during early morning shifts, sometimes unsupervised under a lot of pressure in the busy hours
- Trained new employees with positive reinforcement and respectful, encouraging coaching
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Server
Marble Slab Creamery
Vancouver, Canada
03.2022 - 07.2022
- Helped train new staff and supported daily operations like cleaning and opening/closing the store.
- Learned how to work as a team and give great service, even during busy summer hours.
- Assisted managers with planning scheduling and evaluating new employees, opening/ closing and securing the premises, and operating the store as a manager when they are on vacation.
Gym Receptionist
Pikoa Gym
Saitama, Japan
05.2021 - 11.2021
- Resolved customer problems and complaints to maximize satisfaction
- Welcomed customers with friendly greetings, answered general questions, gathered reasons for visit and directed them to specific offices
- Delivered telephone service by answering calls knowledgeably and providing accurate information
Photographer/Leader in group
Shibuya Sky
Shibuya, Japan
02.2020 - 11.2021
- Completed complex photoshoots outside in any weather to increase customers' satisfaction and give them precious memories
- Provided a high level of assistance to customers regarding special photo projects(weddings, proposals, anniversaries etc) to make special time for them
- Conducted training and mentored team members to promote productivity, accuracy and customer commitment
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
Banquet Server
Alcazar State Guesthouse
Saitama, Japan
12.2018 - 01.2020
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Delivered catered food and supplies to the facility for on-time set-up
- Provided friendly, courteous service to create memorable moments for guests
- Prepared serving and appetizer trays and set tables at diverse events
- Cleared dishes and glassware quickly to set up for the next banquet
Server
Kineya Udon Noodle Restaurant
Saitama, Japan
12.2018 - 01.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Collected payments for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer
Education
Co-op Diploma - Hospitality Management
Canadian College
Vancouver, BC12.2023
Early Childhood Education
Stenberg College
Surrey, BCSkills
- Problem solving
- Communication skills
- Time management
- Ability to work in a team
- Ability to multitask
- Interpersonal skills
- Computer skills
- flexibility
Languages
- English
- Japanese
Certification
- Early Childhood Educator Assistant certificate
- Emergency Child Care First Aid and CPR
- Food Handler certificate
Timeline
Barista
Giovane caffe / Super Veloce
09.2024 - Current
Barista
Garden cafe Vandusen Park
05.2024 - 12.2024
Barista
Starbucks coffee YVR
05.2023 - 06.2024
Server/Banquet Server
Delta Hotels Vancouver Downtown Suites
06.2022 - 12.2024
Server
Marble Slab Creamery
03.2022 - 07.2022
Gym Receptionist
Pikoa Gym
05.2021 - 11.2021
Photographer/Leader in group
Shibuya Sky
02.2020 - 11.2021
Banquet Server
Alcazar State Guesthouse
12.2018 - 01.2020
Server
Kineya Udon Noodle Restaurant
12.2018 - 01.2020
Co-op Diploma - Hospitality Management
Canadian College
Early Childhood Education
Stenberg College
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