Microsoft office
Shiny Prakash Sheeja Jayaprakash
Niagara Falls,ON
Summary
Being a part of your esteemed firm, I wish to engage myself in a continuous learning and productive environment whereby my strength and skills are utilized to the maximum and the organizations goals are accomplished. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service representative
Stemotics School of Robotics
Cambridge, Ontario
07.2022 - Current
- Assisting customers via multiple channels of communication including telephone, email
- Supporting clients to choose the perfect service according to their requirements
- Experienced in Microsoft Office tools, Windows and Mac
- Working collaboratively with other team members to provide exceptional service
- Collecting and updating the data in various software tools.
Dental Anesthetic Filler
Novocol Pharma, Septodont
Cambridge, ON
06.2021 - 07.2022
- Performs and follows proper gowning procedures and maintains gowning certification
- Produces safe, effective and quality products by following approved procedures
- Performs IPQC and visual check
- Completes Batch Record and logbooks and report any filling problems to supervisor
- Inspects for physical defects and other quality infractions and reject defective product according to appropriate SOP’s
- Observes and supports all safety guidelines and regulations
- Demonstrate the Company Mission, Vision and Values Statements, policies, and current standard business practices.
Production Team Member
Inksmith Limited
Waterloo, ON
05.2020 - 06.2021
- Working in a fast paces manufacturing industry by processing, inspecting and packing the products
- Frequently and thoroughly examine the the products to ensure the quality meets the standards
- Documenting product information and the production statistics
- Monitoring the inventory by completing daily quality inspections and reporting the inferior quality to the supporting team for the recommended action
- Maintaining safety and 5S standards.
Guest Lecturer
College of Dairy Science and Technology
Trivandrum, Kerala
08.2017 - 12.2019
- Organising tutorial sessions and assisting in lab works
- Design and plan lessons according to the curriculum
- Conducting tests and continuous evaluations
- Documenting and reporting the progress in a timely manner.
Biomedical Engineer
Aswathy Hospitals
Trivandrum, Kerala
07.2015 - 06.2017
- Inspection and maintaining of various equipment
- Documentation of the processes and creating reports
- Experience in using various diagnostic tools
- Ability to work independently in a timely manner.
Education
Master of Engineering (M.Eng - Applied Electronics
09.2013 - 05.2015
Bachelor of Engineering (B.E - Electronics and biomedical Engineering
09.2009 - 05.2013
Higher Secondary - Education
09.2007 - 05.2009
Skills
Expert inMicrosoft office, Windows and Mac OS, Communication, Documentation, Time management, Organization, Adaptability, Teamwork, Empathy, Decision making, Customer service, Fast paced, Critical thinking, multi-tasking, decision making
Technical Support
Multi-line phone talent
Report preparation
Complaint resolution
Administrative support
Software
Service Now
Fivenine
Timeline
Customer Service representative - Stemotics School of Robotics
07.2022 - Current
Dental Anesthetic Filler - Novocol Pharma, Septodont
06.2021 - 07.2022
Production Team Member - Inksmith Limited
05.2020 - 06.2021
Guest Lecturer - College of Dairy Science and Technology
08.2017 - 12.2019
Biomedical Engineer - Aswathy Hospitals
07.2015 - 06.2017
Hindusthan College of Engineering and Technology - Master of Engineering (M.Eng, Applied Electronics
09.2013 - 05.2015
TKM Institute of Technology - Bachelor of Engineering (B.E, Electronics and biomedical Engineering
09.2009 - 05.2013
International Indian School - Higher Secondary, Education
09.2007 - 05.2009