Shin Ying Lee
Edmonton,AB
Summary
Dynamic professional with a proven track record in project coordination and customer engagement, honed at Baja Bound Builds inc. and Malaysia Airlines. Excels in strategic planning and building rapport, driving sales growth and enhancing customer satisfaction. Demonstrated ability to lead teams and manage diverse projects with a high-energy attitude and cultural awareness.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales & Project Leading
Baja Bound Builds inc.
Ensenada, Baja California
01.2023 - 08.2024
- Oversaw the merchandise store operations, from selecting designs to implementing marketing strategies and managing sales.
- Coordinated logistics for donor groups, ensuring seamless house-building experiences for underprivileged families in Mexico.
- Ensured the safety and welfare of donors during house building projects.
- Guided donors from the airport to worksites, ensuring smooth transitions and efficient project commencement.
- Coordinated essential shopping for underprivileged families, addressing their immediate needs.
- Visited and supported community homes, including old folks' homes and orphanages, fostering positive relationships.
Zumba Fitness Instructor
Self-employed
Petaling Jaya, Malaysia
04.2015 - 12.2020
- Provided expert Zumba instruction as a self-employed professional, fostering a positive and energetic class environment.
- Led numerous Zumba fitness classes, enhancing participants' physical wellness and dance skills.
- Organized and hosted local and international dance events, promoting community engagement and cultural exchange.
- Managed self-employment responsibilities, ensuring high-quality class instruction and client satisfaction.
Corporate Flight Attendant
Genting Malaysia Berhad
Kuala Lumpur, Malaysia
09.2006 - 08.2014
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Maintained a secure environment by conducting security checks of the airplane prior to boarding passengers.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Followed safety, passenger and supply pre-flight checklists.
- Brewed hot coffee and prepared meals and snacks for passengers.
- Developed positive relationships with customers through excellent customer service skills and professional attitude.
- Dealt with mechanical and passenger emergencies according to standards.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Kept cabin neat, clean and professional in appearance.
- Monitored passenger safety throughout flight by responding promptly to any medical or security issues that arose.
- Ensured that all cabin area items such as blankets, pillows, headsets, magazines. were replenished between flights.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Conducted post-flight activities including restocking supplies and cleaning cabins after each flight was completed.
- Communicated regularly with ground personnel regarding arrival and departure times, schedule changes or other pertinent information related to the flight.
- Collected passenger trash during and after flights.
- Adhered strictly to FAA regulations concerning safety standards while performing assigned duties aboard the aircraft.
- Provided cabin management duties during flight including service of meals and beverages and ensuring comfort of passengers.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cabin Crew Member
Malaysia Airlines
Kuala Lumpur, Malaysia
08.2001 - 08.2006
- Maintained a professional appearance at all times while interacting with customers.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Executed menu and drink orders to meet preferences of passengers.
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Directed junior team members in proper duties and company regulations.
- Communicated effectively with customers using English language skills.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Enforced airline regulations concerning smoking on board planes.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Observed passengers for intoxication or possible threat to safety.
- Kept cabin neat, clean and professional in appearance.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Provided first aid assistance to passengers when necessary.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
Education
High School Diploma -
University of Malaya
Malaysia09-2007
Skills
- Customer engagement
- Project coordination
- Sales presentations
- Sales operations
- Sales territory growth
- Sales budgeting
- Market research
- Trend analysis
- Positive and upbeat
- Team oversight
- Sales reporting
- Strategic planning
- High-energy attitude
- Complaint resolution
- Multitasking and organization
- Active listening
- Retail marketing
- Customer consulting
- Strong teamwork
- Building rapport
- Service standard compliance
- Payment processing
- Time management
- Cultural awareness
- Brand representation
Affiliations
- Ice skating
- Salsa dancing
- Swimming
- Gym
- Cooking
Languages
English
Full Professional
Malay
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Spanish
Limited
Accomplishments
- Compliments letters from customers/passengers
Certification
- First Aid & CPR/AED level C (106390486)
Police Information Check Certificate
- Cleared on my Police Information Check & Vulnerable Sector Check
References
References available upon request.
Timeline
Sales & Project Leading
Baja Bound Builds inc.
01.2023 - 08.2024
Zumba Fitness Instructor
Self-employed
04.2015 - 12.2020
Corporate Flight Attendant
Genting Malaysia Berhad
09.2006 - 08.2014
Cabin Crew Member
Malaysia Airlines
08.2001 - 08.2006
High School Diploma -
University of Malaya