Shinto Antony
Dartmouth,NS
Summary
Accomplished Managing Director at Solutions365.inc, adept in operations management and fostering client relationships. Demonstrated success in enhancing productivity and reducing costs through strategic planning and process improvement. Excelled in mentoring staff and negotiating with suppliers, significantly improving financial outcomes. Skilled in both workforce planning and team collaboration, consistently achieving long-term business goals.
Overview
12
12
years of professional experience
Work History
Managing Director
Solutions365.inc
04.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked effectively in fast-paced environments.
Customer Service Representative
Concentrix
11.2019 - 04.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
Fleet Manager
Avalon General Land Transport
04.2013 - 09.2019
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
- Led adoption of telematics technology to monitor vehicle and driver performance, enhancing operational transparency.
- Reduced expenses, negotiating better insurance rates for fleet.
- Conducted thorough market research to identify and acquire state-of-the-art fleet management software, improving data accuracy.
- Developed robust vehicle replacement strategy, ensuring fleet remained modern and reliable.
Education
MBA - Marketing
Manipal University
India03-2013
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Mentoring and training
- Account Management
- Business Planning
- Strategic Planning
- Budget Development
- Workforce Planning
- Financial Planning
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Managing Director
Solutions365.inc
04.2022 - Current
Customer Service Representative
Concentrix
11.2019 - 04.2022
Fleet Manager
Avalon General Land Transport
04.2013 - 09.2019
MBA - Marketing
Manipal University
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