Shinnelle O’Gilvie
Scarborough,Ontario
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Allianz Insurance
04.2023 - Current
- Liaising with government bodies such and occupational rehabilitation specialists, stakeholders
- Collaborate with Treating Health Professionals to provide their expertise in providing the workers to return to preinjury health.
- Ensuring all stakeholders receive the support and guidance they require for injured workers.
- To recover and make a safe and sustainable return to work through the effective support to
- The claims and premium operations
- Delivering high quality customer service to all stakeholders and demonstrating a
- Commitment to achieving the best possible outcome for our stakeholders
- Applying a person-centered management approach focusing on injured workers’ needs
- Setting recovery goals and supporting them to achieve these
- Reviewing requests and medical treatment - assessing its reasonableness to help aid injured
- Workers recovery and return to work
- Working closely with internal and external stakeholders, medical professionals and Occupational Rehabilitation Providers throughout the injured workers recovery journey
- Working collaboratively and proactively with all stakeholders, such as medical professionals to facilitate positive recovery, return to health and Return to Work outcomes
- Review ongoing entitlements in line with the legislation.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Senior Case Manager
Gallagher Bassett Services
08.2022 - 04.2023
- Ensuring all stakeholders receive the support and guidance they require for injured workers
- To recover and make a safe and sustainable return to work through the effective support to
- The claims and premium operations
- Delivering high quality customer service to all stakeholders and demonstrating a
- Commitment to achieving the best possible outcome for our stakeholders
- Applying a person-centred management approach focusing on injured workers’ needs
- Setting recovery goals and supporting them to achieve these
- Reviewing requests and medical treatment - assessing its reasonableness to help aid injured
- Workers recovery and return to work
- Working closely with internal and external stakeholders, medical professionals, and
- Occupational Rehabilitation Providers throughout the injured workers recovery journey
- Working collaboratively and proactively with all stakeholders, such as medical professionals to facilitate positive recovery, return to health and Return to Work outcomes
- Review ongoing entitlements in line with the legislation
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Oversaw implementation of return to work program, collaborating with management to achieve smooth operations.
Check-in Project Officer
Victorian Mental Illness Council, VMIAC
03.2022 - 11.2022
- VMIAC is the peak Victorian non-government organisation for people with lived experience of mental health issues or emotional distress
- We work from a rights-based perspective
- The Check-in Project Officer primary function is to support with facilitation of CHECK-IN’s programs and evaluate the s CHECK-
- IN Peer Support program
- CHECK-IN is a peer support and connection program for those with a lived experience of emotional distress or mental illness The program was developed in response to consumers wanting connection and support during the
- COVID19 pandemic
- Key responsibilities include:
- Implement impact and effectiveness evaluation activities
- Undertake qualitative research activities including individual interviews and focus groups
- Create and maintain data management systems
- Analyse program data and interpret results
- Develop and add to narrative collection documents
- Prepare written reports and presentations
- Monitor and use databases
- Support participant and stakeholder engagement
- Support the facilitation of group programs
- Communicate with consumers, including program information and refer to other services
- Schedule team meetings, distribute agenda and minutes
- Take clear and accurate notes in accordance with CAEP policy and procedure and legal requirements
- Record and document accurate consumer information in alignment with Privacy Legislation.
Retail Assistant
Bunnings Warehouse
08.2016 - 08.2022
- Bunnings Group Limited is the largest Australian household hardware chain providing all of Australia with DIY products, home improvement and engaging in community events throughout Australia
- The role of a retail assistant is to provide great customer service to Bunnings customers and expert advice on their DIY project or product ensure the customer leaves feeling satisfied, accomplished and informed in completing their project
- Providing in depth product and service advice in retail environment
- Sell products and services
- Provide helpful advice to customers regarding purchases
- Attend to merchandise displays and store representation
- Operate retail technology including EFTPOS and Point of Sale (POS)
- Monitor and maintain stock supplies
- Advise stock orders as required
- Balance and secure point-of-sale terminal
- Contribute to workplace safety
- Operate within duty of care
- Ensure the reporting of all incidents, accidents, and hazards to supervisor and by using the incident notification procedure
- Perform all work in a safe manner in accordance with legislations
Administrative Assistant
Applied Air Services (QLD) Pty Ltd
08.2013 - 08.2016
- Applied Air Services is a family owned and operated, Queensland HVAC company established in 1996, offering experience when designing HVAC solutions
- The Administrative Assistant role’s primary function is to support the senior Administrative Assistant and the workers in answering phone calls, inputting jobs into the system and assigning jobs to the designated technician as well as invoicing jobs and developing spreadsheet for ease of use and access
- Providing high levels of customer service
- End to end administrational support for new and current customers, including maintenance
- Contracts
- Accounts keeping such as processing payments via MOTP, creating invoices, entering
- Supplier invoices to TSM & QuickBooks, processing end of month payments to suppliers and
- Preparing cheques
- Utilising programs such as TSM (The Service Manager) and QuickBooks
- Data entry
- Assembling manuals for contract jobs
- Developing spreadsheets
- Organising events
Personal Assistant
Lucid Dreamers Pty Ltd
01.2013 - 07.2013
- Lucid Dreamers is an Information Technology small organization that sought to provide their clients with easy navigation and maintenance of their computer systems
- The Personal Assistant primary role was to provide personal support to the business owner by means arranging meetings, scheduling such as preparing them for the day ahead, ensuring that their day is organised and being the first point of contact for clients
- The PA Role provided invaluable support to the business owner:
- Taking minutes and dictation
- Providing high levels of customer service
- Organising office documents
- Organising and planning meetings
- Data entry
- Scheduling
- Taking and answering calls on behalf of the owner
- Preparing communications on behalf of the owner
- Arranging deliveries
- Account keeping such as billing
Education
Bachelor of Psychological Science - Social Sciences
Griffith University
Brisbane, Australia 12.2022
Bachelor of Science - Psychology
Griffith University
Queensland Australia 12.2022
Business Administration Level III
MEGT Institute Australia
Brisbane Australia 2014
Skills
- Eligibility Assessments
- Quality Assurance Controls
- Medical Records Management
- Microsoft Project
- Progress Evaluation
- Microsoft Excel
- Microsoft Office
- Emotional Awareness
- Microsoft Outlook
- Case Conferences
- IBM Lotus 1-2-3
- Complex Problem-Solving
Timeline
Case Manager
Allianz Insurance
04.2023 - Current
Senior Case Manager
Gallagher Bassett Services
08.2022 - 04.2023
Check-in Project Officer
Victorian Mental Illness Council, VMIAC
03.2022 - 11.2022
Retail Assistant
Bunnings Warehouse
08.2016 - 08.2022
Administrative Assistant
Applied Air Services (QLD) Pty Ltd
08.2013 - 08.2016
Personal Assistant
Lucid Dreamers Pty Ltd
01.2013 - 07.2013
Bachelor of Psychological Science - Social Sciences
Griffith University
Bachelor of Science - Psychology
Griffith University
Business Administration Level III
MEGT Institute Australia
Similar Profiles
CHANTEL JOHNSTONCHANTEL JOHNSTON
Senior Case Manager – Worker’s Compensation at Allianz InsuranceSenior Case Manager – Worker’s Compensation at Allianz Insurance
Eva BlancEva Blanc
Third Party claims consultant at Allianz InsuranceThird Party claims consultant at Allianz Insurance
Doorgesh RamchurnDoorgesh Ramchurn
Customer Support Specialist at Allianz InsuranceCustomer Support Specialist at Allianz Insurance
JOSHUA MOFFATJOSHUA MOFFAT
Claims Officer at Allianz InsuranceClaims Officer at Allianz Insurance
Israel TullIsrael Tull
Sports Coordinator at YMCA Scabrorough Town CentreSports Coordinator at YMCA Scabrorough Town Centre