Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic

SHINJEONG ESTHER KWON

Burnaby,BC

Summary


Welcoming Customer Service adept at greeting customers, handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include problem solving.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Cashier

ASSI MARKET
09.2023 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Intern

NAILOSHOW
01.2024 - 04.2024
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Completion of more than 20 model sessions of hand and foot treatments

Volunteer

Digby Elemantary school
01.2023 - 02.2023
  • Help to support Korean Students for language
  • Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
  • Helped fellow classmates succeed by tutoring when requested.

Education

High School Diploma -

MOONIL GIRL'S HIGHSCHOOL
SOUTH KOREA
02.2003

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure

Certification

  • Nailoshow Salon Nail Master Class Certification in Vancouver, 2024
  • Serving It Right, 2023
  • Republic of Korea Nail Art Technician Certification, 2021
  • Igaja Beauty Academy - Nail Art (9 months), 2022

Languages

English
Korean

Work Availability

Available to work two days during the week and any time on weekends

Timeline

Intern

NAILOSHOW
01.2024 - 04.2024

Customer Service Cashier

ASSI MARKET
09.2023 - Current

Volunteer

Digby Elemantary school
01.2023 - 02.2023

High School Diploma -

MOONIL GIRL'S HIGHSCHOOL

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SHINJEONG ESTHER KWON