Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shinder Virdi

Montreal,QC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Exceptional team leader with an outstanding work ethic. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Appreciate learning new skills in a variety of fields and seize every opportunity to advance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Internship (Ambassador of Newcomers/Immigrants)

Refugee Centre
09.2023 - Current
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Union Representative

Centre De Surveillance De L'immigration De Laval
07.2023 - Current
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Participated in labor-management meetings to discuss labor issues.
  • Negotiated collective bargaining agreements.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Manager

Shiva Restaurant
12.2022 - Current
  • Elevated customer loyalty by using strong communication abilities to assist them in the best way possible
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Maintained regular and consistent attendance and punctuality.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Increased consumer leads through thedevelopment of targeted advertisements and dealer direct response programs.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.

Security officer

Immigration Service Center at Laval
09.2022 - Current
  • Perform my responsibilities throughout the shifts assigned to me by my supervisor or control
  • Always prompt with positioning rotations
  • Constantly monitor the inmates and report any incidents to the supervisor.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
  • Developed rapport to create safe and trusting environment for care.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Customer Service

Restaurant and Private Events in Blandino
06.2022 - 09.2022
  • Provided efficient and cordial service in a hectic environment
  • Assisted team members
  • Communicated with personnel to ensure they were always performing the appropriate tasks and providing effective customer service., Worked well under pressure and made sound decisions
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans
  • Supervised team of 4 to 6 security personnel during shift.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Security Supervisor

Garda
05.2020 - 09.2022
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Worked well under pressure and made sound decisions.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Supervised team of 4 to 6 security personnel during shift.

Sports Coordinator

Vanier College
05.2018 - 05.2020
  • Handled daily facility scheduling and equipment use.
  • Performed inventories on sports equipment and ordered
    more or made repairs.
  • Built trust with athletes and coaching staff by being
    courteous, respectful, responsible and professional at all
    times.
  • Boosted loyalty and retained customers by resolving
    diverse concerns with service or operations.
  • Communicated merchandise needs, pricing concerns, and operations problems to management for problem resolution.
  • Performed recovery of sporting goods items and returned to specified department areas.
  • Explained details regarding current store promotions, sales and special events to customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Childcare Educator

Garderie Fleur de Lys
05.2017 - 08.2018
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Communicated with parents and other staff about student progress.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
    Taught students basic academic, behavioral and social skills.
  • Addressed behavioral and learning issues with parents and daycare management.

Education

Bachelor of Arts - School of Community & Public Affairs, Immigration Studies

Concordia University
Montreal, QC
12.2023

Major in Law And Society

Vanier College
Montreal, QC
10.2020

High School Diploma -

École Secondaire Saint-Laurent
Montréal, QC
11.2017

Skills

  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Punctual and resourceful
  • Attention to details
  • Mentoring and motivation
  • Team Building
  • Confident and sociable
  • Organized and responsible
  • Ability to work under
    pressure
  • Problem-solving abilities

Certification

  • Certificate in security guard training Quebec and first aid training from Garda World
  • Certificate in Use of Force Training from Canadian Peace and Security Officers Training Officers
  • First aid training from Garda World


Timeline

Internship (Ambassador of Newcomers/Immigrants)

Refugee Centre
09.2023 - Current

Union Representative

Centre De Surveillance De L'immigration De Laval
07.2023 - Current

Manager

Shiva Restaurant
12.2022 - Current

Security officer

Immigration Service Center at Laval
09.2022 - Current

Customer Service

Restaurant and Private Events in Blandino
06.2022 - 09.2022

Security Supervisor

Garda
05.2020 - 09.2022

Sports Coordinator

Vanier College
05.2018 - 05.2020

Childcare Educator

Garderie Fleur de Lys
05.2017 - 08.2018

Bachelor of Arts - School of Community & Public Affairs, Immigration Studies

Concordia University

Major in Law And Society

Vanier College

High School Diploma -

École Secondaire Saint-Laurent

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Shinder Virdi