Shina
Delta,Canada
Summary
Organized and dependable administrative professional with over 5 years of experience in office support, scheduling, payroll, data entry, and inventory control. Skilled in managing calendars, maintaining records, handling correspondence, and supporting daily operations. Certified in Medical Terminology, bringing an added understanding of healthcare documentation and terminology. Exceptional communicator with proven multitasking skills, dedicated to maintaining confidentiality and fostering team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Subway
Vancouver, Canada
05.2022 - Current
- Supervise a team of 13 staff and oversee daily operations, including scheduling and payroll.
- Maintain employee records, generate weekly reports, and manage store documentation using Excel and POS systems.
- Ensure accurate inventory tracking and order office and food supplies.
- Coordinate shift coverage, assist with team training, and uphold company policies.
- Achieved 100/100 on internal audits; awarded Best Trained Team and Most Improved Traffic.
Customer Service Representative
Staples
Vancouver, Canada
03.2022 - Current
- Manage customer inquiries via phone, email, and in person; handle returns and process online orders.
- Support administrative tasks such as filing, updating records, and maintaining organized stock levels.
- Perform data wiping and documentation for open-box electronics and returns.
- Assist with tech support and floor organization, including supply restocking and documentation.
Full-Time Supervisor
Subway
Vancouver, Canada
09.2021 - 05.2022
- Created employee schedules and monitored attendance for payroll accuracy.
- Managed inventory, placed supply orders, and maintained records of shift activity.
- Trained new staff in store procedures, safety protocols, and customer service standards.
- Assisted with performance reviews and team coordination during peak periods.
Cashier
Megabite Pizza
Vancouver, Canada
10.2021 - 02.2022
- Processed customer payments via cash, credit/debit, gift cards, and mobile apps.
- Provided prompt and friendly service, helping promote loyalty programs and increase sales.
Sandwich Artist (Part-Time)
Subway
Vancouver, Canada
10.2019 - 09.2021
- Prepared food according to health and safety guidelines.
- Supported team during high-volume hours and operated POS system for customer transactions.
Education
Associate Degree - Computer Science
Columbia College
Vancouver, BC08.2021
Skills
Calendar management and scheduling
Staff training
Payroll processing
Document preparation
Inventory control
Email and phone communication
Microsoft Office and Google Workspace proficiency
Team coordination
Certification
- Medical Terminology - Douglas College
- Food Safe Certification - British Columbia
- WHMIS Certification - Workplace Hazardous Materials Information System
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
- Ignite Champion of the Month
- Best Sandwich Artist of the Month
References
References available upon request.
Timeline
Manager
Subway
05.2022 - Current
Customer Service Representative
Staples
03.2022 - Current
Cashier
Megabite Pizza
10.2021 - 02.2022
Full-Time Supervisor
Subway
09.2021 - 05.2022
Sandwich Artist (Part-Time)
Subway
10.2019 - 09.2021
Associate Degree - Computer Science
Columbia College