Shin Ying Lee
Edmonton,Canada
Summary
Dynamic and highly experienced former flight attendant with over 13 years in airline and corporate aviation, including notable tenures with Malaysia Airlines and international corporate jet operations. Certified by Flight Safety International in Corporate Flight Attendant training, with extensive experience in Boeing 737/BBJ, Gulfstream, Falcon, Hawker, Global, and Challenger aircraft. Expertise in safety procedures, service training, and in-flight operations, complemented by a strong commitment to exceptional leadership and instructional excellence. Eager to leverage international experience to enhance training programs at Flair Airlines as an In-Flight Training Delivery Specialist.
Overview
13
13
years of professional experience
Work History
Corporate Flight Attendant
Metrojet Ltd. & Private Charter Operations
08.2006 - 12.2014
- Delivered premium, personalized inflight service for high-net-worth clients aboard various corporate aircraft.
- Trained and maintained certification through Flight Safety International for multiple aircraft types (Boeing 737, Gulfstream, Falcon, Hawker, Global, Challenger).
- Responsible for flight preparation, catering coordination, and passenger comfort on long-range international missions.
- Supported new flight attendants in developing in-flight safety and service excellence through peer mentoring.
- Maintained detailed records of emergency equipment and first aid supplies onboard.
Cabin Crew
Malaysia Airlines
08.2001 - 08.2006
- Delivered world-class cabin service and ensured compliance with Malaysia Airlines’ strict safety standards.
- Assisted with recurrent crew training sessions, emphasizing safety, passenger care, and in-flight service procedures.
- Conducted passenger safety briefings and coordinated with the flight deck for emergency preparedness.
- Developed strong communication, cultural sensitivity, and teamwork skills while serving on international routes.
Education
Corporate Flight Attendant Initial Course -
Flight Safety International
Savannah, USA08-2010
Professional Diploma - Entrepreneurship and Business Management
University of Malaya
Kuala Lumpur, Malaysia10-2009
In-Flight Service Diploma
Western Air Charter Inc.
Arizona, USA06-2007
Cabin Crew Certificate -
Malaysia Airlines
Kuala Lumpur, Malaysia11-2001
Skills
- In-Flight Safety Training & Service Procedures
- Crew Resource Management (CRM)
- Leadership & Instructional Facilitation
- Emergency Drills & Passenger Safety
- Service Excellence in Both Corporate & Airline Settings
- Microsoft Office & Digital Coordination Tools
- Adaptability to Canadian Aviation Regulations (CARs, CASS, TP12296)
- Multicultural Communication & Team Collaboration
- Current Red Cross Canadian First Aid & CPR/AED Level C (106390486)
Accomplishments
Received complimentary letters praising exceptional service, attentiveness, and ability to create a comfortable and safe travel experience. Letters highlighted going above and beyond to assist passengers, resolve issues, and maintain a positive presence.
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Malay
Full Professional
Spanish
Limited Working
Career Pause (2015-2025)
- Directed merchandise operations for a home-building organization in Mexico, fund raising, fostering teamwork and strengthening leadership skills.
- Managed client relations and built homes for families in need, ensuring successful projects completion.
- Coordinated community fitness events, maintaining safety and high engagement in team-based environments.
- Relocated and worked in Mexico, the U.S., and Canada, developing strong intercultural communication and adaptability.
- Pursued ongoing professional development while preparing to re-enter aviation.
Additional Information
- Legally eligible to work in Canada
- Preferred base: Edmonton (YEG)
- Willing to travel for training delivery and operational support across bases (YYC, YYZ, YVR)
- A Police Information Check has been completed, confirming no criminal record.
- Available immediately.
Timeline
Corporate Flight Attendant
Metrojet Ltd. & Private Charter Operations
08.2006 - 12.2014
Cabin Crew
Malaysia Airlines
08.2001 - 08.2006
Corporate Flight Attendant Initial Course -
Flight Safety International
Professional Diploma - Entrepreneurship and Business Management
University of Malaya
In-Flight Service Diploma
Western Air Charter Inc.
Cabin Crew Certificate -
Malaysia Airlines