Microsoft office suite
Shimoan Moses
Edmonton,Alberta
Summary
A proficient and adept leader committed to optimizing operational efficiency, reducing costs, and fostering organizational effectiveness. Demonstrates decisive independent decision-making capabilities and a discerning judgment that contribute substantively to the company's achievements. Facilitates the empowerment of employees to competently manage daily operations and cater to customer requirements. Exhibits adeptness in navigating high-pressure scenarios and swiftly adapting to novel situations and challenges, consistently enhancing the organizational brand and reputation.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
7
7
Languages
Work History
Operations Manager
Camelot Immigration Services Inc.
Edmonton, Alberta, Canada
06.2023 - Current
- Pioneered the introduction of novel methodologies, practices, and systems geared towards the reduction of turnaround time, thus enhancing overall operational efficiency.
- Performed comprehensive analysis of pivotal performance metrics and subsequently delivered concise reports to senior management, providing valuable insights that informed strategic decision-making.
- Interacted seamlessly with customers, cultivating meaningful connections and nurturing relationships that resonated with the company's values and commitment to exceptional service.
- Applied astute negotiation skills to secure favorable pricing and service terms both with customers and vendors, leading to significant reduction in expenses and an enhancement of overall profitability.
- Strategically executed business plans that yielded impressive revenue growth and facilitated successful market expansion by precisely targeting new and lucrative segments.
Administration Manager
Al Suwayed Group of Companies
Doha, Qatar
07.2021 - 04.2023
- Oversee the day-to-day operations of the administrative department and its staff while also reviewing and enhancing administrative procedures and policies.
- Coordinate and plan office events, such as meetings, conferences, interviews, orientations, and training sessions, ensuring effective scheduling and promotion.
- Fulfill the human resource needs of 13 subsidiary companies within the group and their related divisions by sourcing and recruiting expert candidates locally and internationally. Facilitate the onboarding process in alignment with staffing budgets and recruitment policies.
- Regularly monitor the allocation of available visas and collaborate with the PRO to manage immigration procedures, encompassing new visa applications, medical assessments for new hires, and renewals of existing staff's residency permits (QID).
- Supervise the induction process, encompassing pre-employment communication and scheduling relevant training to familiarise recruits with their organisational roles.
- Collaborate with management at all levels to execute performance management, employee reviews, talent acquisition, compensation proposals, promotions, and the resolution of employee relations matters.
- Oversee the tracking and renewal of legal and employee-related documents, including workmen's compensation. Analyze critical areas such as staff exit interviews, terminations, visa cancellations, and legal grievances raised by employees.
- Spearheaded a wide gamut of tasks including overall HR & Administration functions; played a key role in upgrading and deploying HR policies & procedures; engaged in Career development discussion and succession planning for important positions
- Supervise and validate monthly inputs for payroll and provide accurate master data to the finance team for timely salary processing in adherence to the Wage Protection System (WPS) guidelines.
- Met department budgets by monitoring and reporting on office expenses.
- Cross-trained existing employees to maximize team agility and performance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Marketing Executive
Doha Driving Academy
Doha, Qatar
07.2013 - 04.2021
- Managed marketing initiatives, including digital strategies, resulting in increased brand visibility, customer traffic, and sales growth, boosting the company's overall performance.
- Demonstrated proficiency in crafting compelling business proposals, accurate cost estimates, and concise briefing documents for both internal deliberations and external engagements.
- Exercised adept management over the conceptualization and design of marketing materials and promotional literature for organization. Ensured that these materials resonated with the brand's messaging and identity.
- Executed a meticulously crafted monthly sales plan aimed at amplifying admissions through social media channels.
- Championed the supervision of sales review meetings, providing crucial updates, clarifications, and problem-solving insights to address challenges encountered by the sales team.
- Methodically evaluated ancillary services, including training, transportation, and in-house customer assistance to the optimization of service quality and the judicious utilization of resources, thereby significantly bolstering business outcomes.
- Delivered unwaveringly on the monthly targets established by management, showcasing a steadfast commitment to meeting and exceeding organizational objectives.
- Thoroughly scrutinized and assessed customer grievances, offering insightful recommendations for corrective actions pertinent to the appropriate business units and functions.
- Sustained and nurtured strong and enduring business relationships with customers, thereby fortifying the brand's reputation for exceptional service and reliability.
Customer Service Associate
Aditya Birla Minacs
Bangalore, India
08.2011 - 06.2013
- Rendered expert guidance and technical support to customers, diligently addressing their distinct needs and desires in relation to APPLE products.
- Managed and successfully resolved over 80 customer-generated email inquiries on a daily basis, pertaining to iTunes and iOS devices. Maintained a positive demeanor and focused approach, consistently prioritizing customer satisfaction.
- Thoroughly processed and meticulously logged incoming emails, documenting the provided resolutions within the SAP system to ensure accurate and comprehensive records.
- Assisted junior associates by providing insightful solutions to their inquiries related to encountered product challenges, fostering their professional growth and competence.
- Identified and appropriately escalated inquiries to pertinent departments for further assistance, facilitating a seamless resolution process for complex or specialized matters.
- Undertook the responsibility of analyzing and aiding Apple authorized service providers with issues pertaining to the warranty enrollment of Apple products within SAP and GCRM. Furnished comprehensive information regarding warranty coverage, enhancing service quality.
Process Executive
Accenture
Bangalore, India
05.2010 - 01.2011
- Provided telephonic support to customers of AT&T in the United States addressing their inquiries related to internet connectivity, conducted thorough investigations into basic issues and, when necessary, elevated more intricate concerns to appropriate channels.
- Offered intricate explanations of services or products to customers, ensuring a clear understanding of offerings and fostering informed decision-making.
- Engaged proactively in training opportunities provided by the organization, aimed at continuous improvement and the enhancement of skills and knowledge.
- Maintained an up-to-date awareness of the organization's diverse range of products, services, and customer service policies, enabling accurate and informed customer interactions.
- Held the primary responsibility for nurturing client relationships, encompassing comprehensive servicing duties and ensuring overall client satisfaction.
Business Development Manager
Divya Business Systems Pvt. Ltd
Trivandrum, India
07.2008 - 08.2009
- Assumed the pivotal role of driving business expansion for office automation products, with a particular emphasis on elevating the visibility and market presence of Xerox branded offerings within both public and private sectors.
- Initiated contact with potential clientele through multiple communication avenues, including telephone, email, and face-to-face interactions. Employed a targeted approach to create meaningful connections and convey value propositions effectively.
- Cultivated robust relationships with key decision-makers within customers' organizations, strategically positioning oneself to facilitate growth and enhance customer retention rates.
- Instructed new and existing team members in the art of consultative selling, imparting them with skills and insights to engage in nuanced, client-centric interactions that foster expertise and build trust.
- Engaged extensively in diverse product-related activities, including comprehensive training, impactful demonstrations, consumer awareness campaigns, and strategic branding efforts.
Business Development Executive
CarFare Rent a Car L.L.C
Dubai, UAE
05.2001 - 02.2008
- Held the accountability for orchestrating the growth and continual nurturing of corporate business ventures throughout the United Arab Emirates.
- Distinguished by the provision of exceptional after-sales support, a pivotal element that not only enhances business outcomes but also fosters enduring relationships with clients, culminating in long-term partnerships.
- Played a pivotal role in conceptualizing and executing strategies aimed at achieving sales targets, serving as an instrumental force behind the realization of corporate objectives.
- Collaborated extensively with departments such as finance, operations, HR, IT, and customer service, orchestrating the seamless delivery of services that prioritize customer satisfaction.
- Exhibited acumen in identifying and capitalizing on lucrative business prospects that not only generated new revenue streams for the company but also augmented overall bottom-line profitability.
Education
Pre- Degree -
St. Xavier's College
Trivandrum, Kerala, India 06.1997 - 03.1999
SSLC -
St. Joseph’s High School
Trivandrum, Kerala, India 06.1996 - 03.1997
Skills
Budgeting and forecasting
Cross-functional communications
Employee relations and conflict resolution
Customer relations specialist
Team Leadership
Effective Negotiator
Time management
Training and mentoring
Business development and planning
Software
Photoshop
SAP
Interests
Chess
Travelling
Swimming
Reading
Additional Information
- Al Suwayed Group of companies- Mr. Niyas Abdul Nazar (General Manager)
- Doha Driving Academy WLL - Mr. Mohammed Obeidat (Manager)
- Aditya Birla Minacs Worldwide Limited- Mr. Paulson (Process Manager)
- Divya Business Systems - Mr. BV Krishnakumar (MD)
- Accenture - Mr. Abhishek Malhotra (Process Manager)
- CarFare Rent A Car LLC - Mr. Shafi Ahmed (Sales Manager)
Timeline
Operations Manager
Camelot Immigration Services Inc.
06.2023 - Current
Administration Manager
Al Suwayed Group of Companies
07.2021 - 04.2023
Marketing Executive
Doha Driving Academy
07.2013 - 04.2021
Customer Service Associate
Aditya Birla Minacs
08.2011 - 06.2013
Process Executive
Accenture
05.2010 - 01.2011
Business Development Manager
Divya Business Systems Pvt. Ltd
07.2008 - 08.2009
Business Development Executive
CarFare Rent a Car L.L.C
05.2001 - 02.2008
Pre- Degree -
St. Xavier's College
06.1997 - 03.1999
SSLC -
St. Joseph’s High School
06.1996 - 03.1997