SHILPI SHARMA
ORILLIA,Canada
Summary
Registered nurse and project management professional specializing in psychiatric nursing within high-acuity care, focusing on patient safety, quality improvement, and staff education.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Registered Nurse — Psychiatric Intensive Care Unit (PICU Level 3) & Acute Assessment
WAYPOINT CENTRE FOR MENTAL HEALTH CARE
Penetanguishene, Ontario
10.2024 - Current
- Deliver evidence-informed nursing care to patients with complex psychiatric conditions and acute clinical or behavioural risks, applying clinical judgment, assessment, therapeutic interventions, and structured risk-management practices.
- Identified and escalated clinical and environmental safety concerns, contributed to coordinated emergency responses, and ensured safe care delivery in high-acuity psychiatric setting.
- Collaborate with psychiatrists, social workers, occupational therapists, nursing colleagues, and clinical managers to support individualized care plans and continuity of care.
- Participated in Code White and Code Blue emergency responses, facilitating team coordination, risk mitigation, and safe management of behavioural and medical emergencies.
- Provide clinical orientation and ongoing practice support to new nurses and hospital float staff, reinforcing unit procedures, organizational policies, documentation standards, and patient safety expectations.
- Mentored six Georgian College nursing students, enhancing clinical competency, professional accountability, and application of psychiatric and mental health nursing principles.
- Apply College of Nurses of Ontario (CNO) standards, applicable legislation, organizational policies, and patient rights principles to clinical decision-making and documentation.
- Gained early clinical-user experience with MEDITECH 2.2, including electronic documentation workflows, order entry, and clinical record management.
Team Lead — Acute Assessment Swing Unit
WAYPOINT CENTRE FOR MENTAL HEALTH CARE
Penetanguishene, Ontario
01.2025 - 09.2025
- Staff Orientation and Standardization: Developed a unit-specific orientation checklist under manager guidance to clarify essential clinical expectations, workflows, and safety practices and support a consistent onboarding process.
- Clinical Resource Development: Created and compiled a comprehensive clinical resource binder consolidating unit-specific procedures, protocols, and practical guidance to improve access to information and promote consistent clinical practice.
- Policy Education and Knowledge Sharing: Organized and facilitated Lunch and Learn sessions covering organizational policies and clinical procedures, including seclusion protocols and the CIWA protocol, reinforcing safe practice and consistent understanding of requirements.
- Patient Safety Communication: Led daily operational huddles to communicate unit updates, reinforce safety priorities, identify operational concerns, and align staff around clinical and workflow expectations.
- Safety Procedure Implementation: Designed and implemented bed-charging cord tracking procedure with management to enhance equipment accountability and reduce environmental safety risks.
- Peer Learning and Staff Development: Initiated 1% Better, a peer-support initiative to help new nurses and float staff build clinical confidence, navigate workflows, and prepare for charge nurse roles.
- Continuous Practice Improvement: Collaborated with program leadership on unit-level initiatives to standardize workflows, refine clinical tools, and enhance patient safety practices.
- Documentation Improvement: Contributed to refinement of the PICU Level 3 admission documentation template to better reflect specialized unit requirements and promote complete, consistent clinical records.
Manager
NURSE NEXT DOOR
Greater Toronto Area, Ontario
02.2021 - 08.2025
- Clinical Leadership and Team Oversight: Led and supervised 30 care staff, providing clinical guidance and training to ensure accountability and consistent care standards.
- Person-Centred Care and Quality Assurance: Managed community care services for clients with complex healthcare needs, including individuals living with dementia, emphasizing individualized care planning, dignity, safety, and continuity of care.
- Staff Education and Competency Development: Developed clinical training materials, delivered staff education, and conducted competency assessments to reinforce safe care practices, documentation expectations, and compliance with organizational policies.
- Quality Audits and Compliance Monitoring: Conducted quality improvement audits to identify gaps in care delivery, documentation, and policy compliance, supporting follow-up activities to reinforce safe and consistent practices.
- Accreditation Preparation and Readiness: Supported accreditation preparation through audits, documentation review, and policy adherence, ensuring alignment with organizational quality standards.
- Corrective Actions and Continuous Improvement: Supported follow-up on identified practice gaps by working with care staff and relevant stakeholders to reinforce corrective actions, improve processes, and strengthen adherence to established standards.
- Head Office Collaboration: Collaborated with Nurse Next Door head office on quality improvement initiatives, addressing clinical and operational concerns to enhance care practices and patient outcomes.
- Policy and Procedure Review: Reviewed and updated policies, procedures, and clinical practice guidance to promote consistent implementation of care standards, regulatory compliance, and safe service delivery.
- Clinical Risk Identification and Escalation: Coordinated on-call emergency responses, supported timely escalation of clinical concerns, and communicated with families and care staff to facilitate appropriate interventions and continuity of care.
Client Care Ambassador
NURSE NEXT DOOR
Greater Toronto Area, Ontario
05.2019 - 02.2021
- Delivered direct community care and personal support tailored to individual needs, enhancing quality of life for clients with dementia and cognitive or functional decline.
- Promoted person-centered care, dignity, and independence by consistently applying individualized care plans, ensuring safety and respect.
- Communicated with families and care providers to reinforce care plans, ensuring continuity of care and timely responses to emerging concerns.
- Collaborated with multidisciplinary care providers and community agencies to coordinate client-centred services.
- Monitored changes in physical condition, cognition, and behaviour and escalated concerns in accordance with established care processes.
Education
Master of Nursing (MN) -
Athabasca University
01-2027
Bachelor of Nursing (BSN) -
University of New Brunswick, Faculty of Health Sciences
Postgraduate Diploma - Healthcare Informatics
Humber Institute of Technology and Advanced Learning
Bachelor of Biomedical Engineering (Honours) -
P.D.M. College
Skills
- Patient safety management
- Quality improvement
- Quality Improvement Initiatives
- Quality audits
- Clinical documentation
- Policy and Procedure Review
- Regulatory compliance
- Action plan development
- Project Coordination and Implementation
- Team leadership
- Staff education
- Clinical Data Management
Personal Information
Title: PATIENT SAFETY & QUALITY IMPROVEMENT | CLINICAL PRACTICE SUPPORT | PROJECT COORDINATION
Certification
- Project Management Professional (PMP) — Completed 2026
- Front Line Leadership Program — Waypoint Centre for Mental Health Care, 2025
- Crisis Prevention Training (CPI/NVCI) — November 2025
- Applied Suicide Intervention Skills Training (ASIST) — January 2024
- Basic Life Support (BLS), Level C — Heart & Stroke Foundation; expires June 2027
- Coronary Care Level 1 — Humber College
- Workplace Hazardous Materials Information System (WHMIS) — Humber College
AWARDS & RECOGNITION
Emerging Nurse Leader Award — Nursing Week 2025, Waypoint Centre for Mental Health Care, Recognized for clinical leadership, commitment to patient safety, initiative in staff onboarding, and contributions to psychiatric nursing practice.
Affiliations
- Registered Nurse — College of Nurses of Ontario (CNO), Ontario
- Member — Lean In Canada, RNAO
- Active Member — Humber College Toastmasters
- RNAO Student Coordinator, 2014–2020 — Registered Nurses’ Association of Ontario; coordinated nursing educational workshops, conferences, and student professional development initiatives.
ADDITIONAL CLINICAL EXPERIENCE
- Humber River Hospital — Medical-Surgical Acute Care Unit
- 400 clinical hours
- Toronto Western Hospital — Neurovascular Unit, Final Clinical Consolidation
Timeline
Team Lead — Acute Assessment Swing Unit
WAYPOINT CENTRE FOR MENTAL HEALTH CARE
01.2025 - 09.2025
Registered Nurse — Psychiatric Intensive Care Unit (PICU Level 3) & Acute Assessment
WAYPOINT CENTRE FOR MENTAL HEALTH CARE
10.2024 - Current
Manager
NURSE NEXT DOOR
02.2021 - 08.2025
Client Care Ambassador
NURSE NEXT DOOR
05.2019 - 02.2021
Master of Nursing (MN) -
Athabasca University
Bachelor of Nursing (BSN) -
University of New Brunswick, Faculty of Health Sciences
Postgraduate Diploma - Healthcare Informatics
Humber Institute of Technology and Advanced Learning
Bachelor of Biomedical Engineering (Honours) -
P.D.M. College