SHILPI SHAH
Vancouver,BC
Summary
It is important to me that I give back to the community by working for an organization consistent with my personal values.
Seasoned and proactive professional offering many years of progressive transformation and project management expertise. Talented in overseeing multi-functional project teams engaged in full program/system development or strategic initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Nurse-Patient Ratio Implementation Team
VCH
Vancouver, British Columbia
08.2024 - Current
- Established project management standards, tools, and documentation to ensure effective information sharing and team collaboration as per VCH values
- creating the onboarding process and package for new team members, by orienting to accountability for staff deliverables
- Facilitating the governance groups, promoting education and collaboration on project implementation plans
- Contributed to the creation and forecasting of project budget elements, ensuring financial alignment with project goals
- Led the development of comprehensive implementation plans, defining the mission, vision, values, and planning methodology
- Led initiatives to support team wellness, focusing on the mind, body, and soul through organized social activities.
- Overseeing quality control throughout the project life cycle to ensure deliverables meet or exceed expectations from leadership.
- Developed change management tools to support the transformation at unit level
- Coordinated task groups across multiple sites and teams to ensure the successful completion of deliverables.
Project Manager II, Site Implementation Lead for CST Activations
VCH
10.2021 - 07.2024
- Managed the transition of 35 ambulatory clinics and 5 clinical strategies to Cerner’s EMR system, ensuring effective implementation
- Led recruitment efforts for consultants and guided staff performance to ensure smooth system cutover
- Oversaw 200 clinical peer mentors during the activation phase, providing essential support to staff involved in the go-live process
- Directed planning for the site implementation portfolio, optimizing team structure and workload distribution to streamline operations
- Led risk management initiatives based on feedback from past activations and supported budget reviews with finance teams to secure necessary funding for devices
- Served as Site Admin lead, ensuring efficient staff coordination and reporting for the Merinio scheduling system
- Managed a team of three project coordinators and two co-op students, ensuring seamless integration during go-live activities
- Directed Steering and Operations Decision Committee meetings, overseeing budget approvals and project milestone tracking
- Managed SWOT analysis with cross-functional teams (Finance, Site, Facilities) to optimize resource allocation and logistics
- Led change management strategies to ensure readiness and successful milestone completion
Project Manager II, Virtual Health, Coastal
VCH
01.2019 - 01.2021
- Led the implementation of six innovative virtual health solutions during the COVID-19 pandemic, enabling virtual visits, digital administration, and clinical messaging workflows
- Developed and executed engagement strategies for staff, providers, and patients, including organizing a Hackathon across the Coastal region to enhance adoption and utilization of virtual health tools
- Led the risk assessment, privacy impact evaluation, and development of the Statement of Work to onboard VCH's first clinical digital messaging solution, Memora Health (MH)
- Designed and implemented workflows for Waitwhile—a patient appointment reminder and queue management solution—supporting two-way text messaging and operational efficiency for clinics
- Worked closely with clinical informatics teams to ensure seamless integration of virtual health solutions into Cerner workflows, enabling long-term sustainability and clinical usability
- Led rapid development and delivery of education and training sessions for staff impacted by virtual visit solutions during the pandemic, ensuring smooth transition and adoption
- Applied the ADKAR change management model to engage staff and providers, focusing on building desire and reinforcing behavior changes
- Developed a Virtual Exercise Program as part of a broader initiative to foster provider and staff engagement with virtual health solutions
- Utilized the Forming, Norming, Storming, Performing team development model to successfully transition a psychiatric consult clinic to a fully virtual model using Teladoc
Project Management Office, Regional Coastal
VCH
01.2018 - 01.2020
- Conducted a comprehensive review of the TIDES program, evaluating patient outcomes, program objectives, cost-benefit analysis, and alignment with Coastal’s strategic priorities, resulting in a recommendation to continue the program
- Pioneered the implementation of the STCC program to optimize acute bed utilization by transferring non-acute, non-weight-bearing patients for rehabilitation services, improving patient flow
- Led the planning phase for the new Psychiatric Emergency Assessment & Treatment facility, collaborating with diverse stakeholders including public advisory boards, ministry leads, IMITS, and frontline teams
- Managed the implementation of TELUS TV services in approximately 280 patient and staff rooms, providing self-serve, hands-free, and educational entertainment options
Project Manager I, Lower Mainland Consolidation (LMC) Business Initiatives & Support Services
VCH
01.2007 - 01.2018
- Managed a variety of revenue-generating projects, procurement cycles, and staff transfers, demonstrating leadership and delivering strategic initiatives aligned with organizational goals
- Led the successful completion of a $10 million Home Support procurement, ensuring alignment with the CEO’s strategic vision for LMC and consolidating support services departments
- Collaborated with senior leaders, including David Handley, Sean Parr, and Ken Kinyanjui, to execute key projects, building expertise in stakeholder engagement, change management, and strategic delivery
- Led the Carnival Project, a community-focused initiative that aligned with personal values, contributing to the well-being of local communities through outreach and support
Education
Masters - Health Administration
University of British Columbia
01.2008
Bachelor - Health Sciences, Majors in Leisure Studies with Honours
University of Ottawa
01.2003
Skills
- Project, Change, Procurement & Contract management
- Stakeholder engagement
- Coaching and mentoring
- Verbal and written communication
- Cross-functional team leadership
- Financial management
- Issues & risks resolution
Core Values
- Do everything whole heartedly
- Foster continuous learning
- Compassionate outlook & holistic approach
- Appreciative approach to get from good to great
Languages
English
Full Professional
French
Limited
Hindi
Professional
Gujarati
Limited
Certification
- Mindfulness Based Stress Reduction (MBSR) Certification
Accomplishments
- v Member at Large, CCHL’24-25
- Launch of Evergreen Foundation ‘22- present
- VCH Recipient of People’s Choice Award , Carnival Project 2019
- VCH Wellness Workshops at LGH & CST Implementation Team
- Past Chair of Ecole Seaforth Elementary PAC 20-21, Current CPF Rep.
- Outdoor Activities – Out Rigger Canoeing, 40 Hikes in 2 yrs.
References
References available upon request.
Timeline
Senior Project Manager, Nurse-Patient Ratio Implementation Team
VCH
08.2024 - Current
Project Manager II, Site Implementation Lead for CST Activations
VCH
10.2021 - 07.2024
Project Manager II, Virtual Health, Coastal
VCH
01.2019 - 01.2021
Project Management Office, Regional Coastal
VCH
01.2018 - 01.2020
Project Manager I, Lower Mainland Consolidation (LMC) Business Initiatives & Support Services
VCH
01.2007 - 01.2018
Masters - Health Administration
University of British Columbia
Bachelor - Health Sciences, Majors in Leisure Studies with Honours
University of Ottawa
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