Shilpa Parashuram Ghorpade
Victoria,BC
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent (Rogers Project)
Foundever
07.2023 - Current
- Handle inbound customers service calls
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems.
Cashier & Customer Service Representative
Walmart Superstore
07.2022 - 10.2022
- Ensuring each Customer receives a friendly, accurate and professional service
- Operating a cash register by scanning items across an electronic scanner to record price, compile printed list, and display the cost of the Customer's purchase, tax, and rebates on the monitor screen
- Assisting Customers with the bagging and loading of their merchandise
- Promoting company sponsor programs, i.e., credit card service, product protection, and charity initiatives, when applicable
- Accepting all forms of Customer payment according to company guidelines
- Correctly counting back change to the Customer to prevent cash overages and shortages
- Opening and closing cash registers during the opening and closing shifts.
Tele Fundraiser
OXFAM INDIA
10.2020 - 03.2022
- Raised funds by coordinating events
- Supported events by recruiting sponsors and volunteers to meet financial and operational needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified and resolved data discrepancies and system issues, ensuring the smooth operation of data entry processes.
- Collaborated with IT support to troubleshoot and resolve technical issues related to data management systems.
- Organized and maintained electronic and physical filing systems, ensuring quick retrieval of documents when needed.
- Scanned, indexed, and archived documents in accordance with company protocols, ensuring compliance with data retention policies.
Administrative Assistant
Green Country Public School
07.2019 - 08.2020
- Managed information, assisted the Assistant Director of the school to perform his administrative tasks, arranged and cancel meetings, plan and organize meetings, archived documents, met internal and external customers
- Managed files and performed general administrative services
- Provide Phone call support for parents and students
- Communicated effectively with team members and other departments to clarify data requirements and resolve discrepancies.
- Provided support to customers by retrieving and updating their information as requested, ensuring a high level of service
Education
Master Of Science in Botany -
University Of Mysore
06.2011
Bachelor of Science - Botany, Biochemistry, Microbiology
University of Mysore
Mysore, India06.2009
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Data monitoring
- Data integrity and confidentiality
- Data records, including customer information, financial transactions, and inventory details
- Proficient in using various data entry and database management software, including Microsoft Excel and specialized CRM systems
Certification
- Emergency First Aid (Community Care), CPR/ AED
- BLS – St. Johns Ambulance
Personal Information
Title: Office Support| Customer Service Specialist
Timeline
Customer Service Agent (Rogers Project)
Foundever
07.2023 - Current
Cashier & Customer Service Representative
Walmart Superstore
07.2022 - 10.2022
Tele Fundraiser
OXFAM INDIA
10.2020 - 03.2022
Administrative Assistant
Green Country Public School
07.2019 - 08.2020
Master Of Science in Botany -
University Of Mysore
Bachelor of Science - Botany, Biochemistry, Microbiology
University of Mysore
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