Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent (Rogers Project)
Foundever
07.2023 - Current
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Navigate through multiple systems.
Cashier & Customer Service Representative
Walmart Superstore
07.2022 - 10.2022
Ensuring each Customer receives a friendly, accurate and professional service
Operating a cash register by scanning items across an electronic scanner to record price, compile printed list, and display the cost of the Customer's purchase, tax, and rebates on the monitor screen
Assisting Customers with the bagging and loading of their merchandise
Promoting company sponsor programs, i.e., credit card service, product protection, and charity initiatives, when applicable
Accepting all forms of Customer payment according to company guidelines
Correctly counting back change to the Customer to prevent cash overages and shortages
Opening and closing cash registers during the opening and closing shifts.
Tele Fundraiser
OXFAM INDIA
10.2020 - 03.2022
Raised funds by coordinating events
Supported events by recruiting sponsors and volunteers to meet financial and operational needs
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Identified and resolved data discrepancies and system issues, ensuring the smooth operation of data entry processes.
Collaborated with IT support to troubleshoot and resolve technical issues related to data management systems.
Organized and maintained electronic and physical filing systems, ensuring quick retrieval of documents when needed.
Scanned, indexed, and archived documents in accordance with company protocols, ensuring compliance with data retention policies.
Administrative Assistant
Green Country Public School
07.2019 - 08.2020
Managed information, assisted the Assistant Director of the school to perform his administrative tasks, arranged and cancel meetings, plan and organize meetings, archived documents, met internal and external customers
Managed files and performed general administrative services
Provide Phone call support for parents and students
Communicated effectively with team members and other departments to clarify data requirements and resolve discrepancies.
Provided support to customers by retrieving and updating their information as requested, ensuring a high level of service
Education
Master Of Science in Botany -
University Of Mysore
06.2011
Bachelor of Science - Botany, Biochemistry, Microbiology
University of Mysore
Mysore, India
06.2009
Skills
Customer Service
Problem Resolution
Outstanding communication skills
Call center experience
Data monitoring
Data integrity and confidentiality
Data records, including customer information, financial transactions, and inventory details
Proficient in using various data entry and database management software, including Microsoft Excel and specialized CRM systems
Certification
Emergency First Aid (Community Care), CPR/ AED
BLS – St. Johns Ambulance
Personal Information
Title: Office Support| Customer Service Specialist
Timeline
Customer Service Agent (Rogers Project)
Foundever
07.2023 - Current
Cashier & Customer Service Representative
Walmart Superstore
07.2022 - 10.2022
Tele Fundraiser
OXFAM INDIA
10.2020 - 03.2022
Administrative Assistant
Green Country Public School
07.2019 - 08.2020
Master Of Science in Botany -
University Of Mysore
Bachelor of Science - Botany, Biochemistry, Microbiology