Shilpa Sanoop Bhaskaran
Mississauga,ON
Summary
A dedicated and results-driven administrative professional with over 4 years of experience in supporting senior management and cross-functional teams across various industries. Proven expertise in providing administrative support, managing operations, and streamlining processes to improve efficiency. Highly skilled in organizing tasks, preparing quality reports, and ensuring smooth day-to-day operations. Strong communicator, with a proven ability to collaborate effectively with internal and external stakeholders. Adept at handling multiple responsibilities simultaneously while maintaining a high level of professionalism and attention to detail. Seeking a challenging role in a dynamic, growth-oriented organization where I can leverage my administrative and organizational skills to contribute to the company’s success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Early Childhood Assistant
Simplysmart Childcare Center and Montessori
08.2023 - Current
- Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
- Provided individualized instruction and support to meet personal needs of each child.
- Encouraged language development among young learners through activities focused on phonics, vocabulary building, and oral language practice.
- Assisted in the assessment of each child''s developmental progress, updating parents on a regular basis.
- Improved communication skills among preschoolers through engaging storytelling and role-playing sessions.
- Contributed to the establishment of a welcoming atmosphere that encouraged inclusivity and respect for all individuals within the school community.
- Collaborated with colleagues to identify areas for improvement in classroom management techniques, resulting in increased efficiency.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
Operations Coordinator
Uber India Research & Development Pvt LTD
06.2021 - 05.2022
- Perform tasks at or above target productivity and quality
- Identify patterns or issues and opportunity for improvement
- Communicate effectively with peers and stakeholders in English
- Suggest improvements to tools or processes
- Handle quality analysis for operations teams
- Conduct audits and provide regular feedback to individual teams
- Perform error trend analysis
- Own process quality and work towards continuous improvement
- Coordinate with other operational functions (Policy, Training, Metrics) to synchronize effort to improve process quality
- Prepare quality reports and maintain scorecard
- Analyze defects, identify root causes and provide feedback
- Mentor and help new joiners during ramp
- Perform RCA on escalations
Administrator
Vishwa Vidyapeeth
06.2015 - 07.2016
- Established, organized, and maintained files, records and reports
- Created memos, reports, spreadsheets, exhibits for presentations and applied basic administrative skills to perform standardized duties
- Worked on Microsoft Office Word, Excel, PowerPoint, etc
- Skills; Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more issues that are complex
- Accepted, screened, and routed telephone calls
- Resolved routine and non-routine administrative problems
- Served on team that created short-and long term schools' objectives in accordance with Principal‘s goals
- Organized and arranged meeting, workshops, travel for students
Pre-School Director
I Play I Learn Pre School
12.2010 - 01.2012
- Company Overview: Franchise Owner
- In charge of hiring staff, managing enrollment and overseeing day-to-day activities at preschool
- Managing the financials related to Pre School and Day Care (day to day expenses as well as disbursement of pre school staff salary)
- Facilitate and address Parents – Teachers monthly meetings
- Incharge of overall Marketing and promotion of Pre School
- Franchise Owner
Corporate Bank Assistant
HDFC Bank Ltd.
10.2008 - 09.2010
- Provide administrative support to Regional Head-Corporate Banking as well as team of managers across regions (AP and Karnataka)
- MIS & Budget collation from different regions
- Coordinating and implementing office procedures
- Screening telephone calls, enquiries and requests, and handling them when appropriate;
- Managing client appointments for Relationship Managers and VP;
- Dealing with correspondence and writing letters, and taking dictation and minutes;
- Coordinate and facilitate client meetings;
- Liaising with members of staff in other departments or external contacts;
- Arranging both in-house and external events
- Extensively worked on MS Office (Word, Excel and Power Point)
Executive CRM
IBM Daksh Process Serviced Pvt. Ltd.
10.2007 - 09.2008
- Processing of Electricity & Gas Bills of Australian Customer
- Handling ombudsman Accounts of customer
- On an inbound/Outbound call- correcting & generating accurate bills
- Verify the documents & data provided by the clients
- Ensure timely report to Management
Education
Post-Graduate Certificate - Finance
Symbiosis Center of Distance Learning (SCDL)
Bangalore, India09-2010
Bachelor of Commerce - Commerce
MS Ramaiah Collage of Arts, Science And Commerce
Bangalore, India08-2007
Skills
- Administrative Support
- Operational Efficiency
- Communication Skills
- Process Management
- Customer Relationship Management (CRM)
- Team Coordination and Leadership
- Software Proficiency
- Event Planning and Logistics
- Multi-tasking and Problem Solving
Languages
English
Full Professional
Malayalam
Limited Working
Certification
- First Aid, CPR and AED Certification - American Red Cross.
- Actively participated in SIFA, The Fashion Academy’s participated in various shows and won best creativity award.
• Assisted teams and participated in various activities conducted by the organization.
Timeline
Early Childhood Assistant
Simplysmart Childcare Center and Montessori
08.2023 - Current
Operations Coordinator
Uber India Research & Development Pvt LTD
06.2021 - 05.2022
Administrator
Vishwa Vidyapeeth
06.2015 - 07.2016
Pre-School Director
I Play I Learn Pre School
12.2010 - 01.2012
Corporate Bank Assistant
HDFC Bank Ltd.
10.2008 - 09.2010
Executive CRM
IBM Daksh Process Serviced Pvt. Ltd.
10.2007 - 09.2008
- First Aid, CPR and AED Certification - American Red Cross.
- Actively participated in SIFA, The Fashion Academy’s participated in various shows and won best creativity award.
• Assisted teams and participated in various activities conducted by the organization.
Post-Graduate Certificate - Finance
Symbiosis Center of Distance Learning (SCDL)
Bachelor of Commerce - Commerce
MS Ramaiah Collage of Arts, Science And Commerce
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