AMAL C S
Summary
Dedicated and results-driven Customer Support professional with 5 years of experience in providing exceptional service in fast-paced and challenging environments. Adept at understanding and addressing customer needs through effective communication and problem-solving skills. Proven ability to build rapport with clients, fostering positive relationships and ensuring customer satisfaction. Skilled in utilizing various support channels, including phone, email, and chat, to deliver prompt and accurate assistance. Detail-oriented and organized, with a commitment to maintaining high-quality standards in service delivery. Seeking to contribute my expertise to a dynamic team, where my customer-centric approach can enhance overall customer experience and contribute to the success of the organization.
Overview
6
6
years of professional experience
Work History
Associate Customer Service (Phone)
Sutherland Global Services
03.2019 - 01.2025
- Understanding of the company's products or services and being able to provide accurate information to customers who have questions or concerns
- Resolve customers' problems quickly and effectively
- Responsible for processing customer orders, tracking shipments, and processing returns
- Responsible for upselling or cross-selling products or services to customers
- Handle customer feedback in a professional manner and work to improve the customer experience
Education
B.E. - Electronics and Communication
Vins Christian College of Engineering
03.2014
Skills
- Time Management
- Organization Management
- Detail-oriented
- Flexible
- Multitasking
- Strong Communication Skills
- Strong Leadership Skills
- Analytical and problem-solving Skills
Training And Education
B.E. Electronics and Communication, Vins Christian College of Engineering, Nagercoil, 06/01/10, 03/01/14
Selected Skills
- Time Management
- Organization Management
- Detail-oriented
- Flexible
- Multitasking
- Strong Communication Skills
- Strong Leadership Skills
- Analytical and problem-solving Skills
Personal Information
- Date of Birth: 08/11/91
- Nationality: Indian
Disclaimer
I hereby declare that all the information furnished above is true and genuine to the best of my knowledge and belief.
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Associate Customer Service (Phone)
Sutherland Global Services
03.2019 - 01.2025
B.E. - Electronics and Communication
Vins Christian College of Engineering
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Precious MitchellPrecious Mitchell
Senior Associate Account Manager at Sutherland Global ServicesSenior Associate Account Manager at Sutherland Global Services
MOSMERA U. MONTAKMOSMERA U. MONTAK
Hotel Reservation Sales Specialist at Sutherland Global ServicesHotel Reservation Sales Specialist at Sutherland Global Services
Nischitha SanchiNischitha Sanchi
Technical Support Specialist at Sutherland Global ServicesTechnical Support Specialist at Sutherland Global Services
Myzelle Carey MelgarMyzelle Carey Melgar
Associate- CUstomer Service Phone at Sutherland Global ServicesAssociate- CUstomer Service Phone at Sutherland Global Services